Senior Sales Operations Analyst - Xero

Job Title: Senior Sales Operations Analyst
Job Location: Remote, CA
Job Listing URL: https://jobs.lever.co/xero/259b179d-928d-4471-a03f-4f913d3dd371
Job Description: Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

At Xero, the Sales Operations Team is the driving force behind the team's business performance. The Senior Sales Operations Analyst will be embedded in our collaborative US go to market team and is tasked with supporting the systems, tools and processes to enable our team to perform in the most effective way possible.

The Sales Ops team generates data-driven insights designed to help the business identify opportunities and challenges and to assist decision making. Working closely with the Sales Operations Manager and the wider GTM Operations team, you will operationalise the delivery of the strategy.

The role will also support the drive to increase Marketing and Sales automation, data integrity, training and sales support.
What you’ll do
You will be responsible for the implementation of tools, processes and technologies core to our sales teams workflow, optimizing processes and improving the operational rhythm of the sales team.
You’ll be the go-to for a range of inbound queries and will be key in the core areas of stakeholder management, CRM administration, sales forecasting, sales compensation and lead management.
You will have a focus on continuous improvement and finding new ways to drive efficiency, especially using data.
Success looks like
Proactive and accurate forecasting of sales metrics and KPI’s
Managing internal systems at maximum efficiency and becoming a global leader in process
Data accuracy in Salesforce and supporting management reporting
Timely delivery of relevant and accurate data & insights meeting the needs of the GTM team
Continuous adherence to Data Use and Governance processes and standards
What you’ll bring with you
5+ years of sales operations experience
Proven record conducting data analysis and providing insights via excel/google sheets or other tools
Must have strong experience with SQL and/or Tableau
Experience supporting a sales team, SaaS business experience is a plus
Extensive CRM system experience, Salesforce preferably
Exposure to change management principles is a plus
Demonstrated initiative and the ability to work autonomously and proactively
Strong analytical skills leveraging SQL
Enthusiasm for building strong relationships
Proven ability to communicate and present effectively
Desire to make an impact by supporting diverse and inclusive teams

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