Senior Reporting & Insights Analyst - Xero

Job Title: Senior Reporting & Insights Analyst
Job Location: Wellington, NZ
Job Listing URL: https://jobs.lever.co/xero/fa840874-16be-45fc-8009-b9b210fc7d8e
Job Description: Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you'll make an impact

In this role, you will be a key analytical partner for our Customer group, transforming complex data challenges into scalable solutions that drive strategic outcomes. Your primary purpose is to provide data-driven advice and insights by designing and maintaining dashboards, building robust data pathways, and enabling self-service solutions.

You will use your technical expertise in SQL, Python/R, and data engineering practices (like DBT) to optimize performance and improve operational efficiency. A crucial part of your role will be translating your analysis into well-researched recommendations to guide effective decision-making. As a senior analyst, you will also build strong relationships with stakeholders across Xero and play a vital part in coaching and mentoring junior team members.
What you'll do
Maintain all business as usual reporting for CX & CXLT
Use your data analysis skills to design, build, and automate new solutions for stakeholders
Provide technical oversight and support for the R&I team
Balance your time in directly supporting our global CX leadership team Providing analysis, advice, and recommendations to continually improve business wider performance improvement
Proactively identifying and analyzing any potential issues, risks, and opportunities to provide a better customer experience and recommend appropriate solutions
What you'll bring with you
Strong proficiency in data analysis using SQL, Tableau, or PowerBI
Strong communication & presentation skills
Diligence and commitment to following through and resolving problems
Initiative and ability to self manage, along with flexibility
Ability to build effective relationships
A proven team player who pro actively assists other team members
Experience in statistical analysis tools such as R or Python is desirable
Experience with LLM’s / AI tooling
Experience in Salesforce and Google Analytics is desirable

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