Sales Operations Manager - Xero

Job Title: Sales Operations Manager
Job Location: Melbourne, AU
Job Listing URL: https://jobs.lever.co/xero/ad1c6b4c-8f12-4ead-9473-153bfcaff5f9
Job Description: Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact:

As a Sales Operations Manager you will manage the AU Sales Operations team, who implement and streamline sales systems processes, manage our sales database administration and develop reporting resources to support the AU Go-To-Market team. You’ll work with the AU Sales Director and regional Sales leadership team to deliver on AU Go-To-Market sales strategies. This position requires a strong analytical mindset, expertise in sales operations, and the ability to transform data into actionable insights.
What you'll do:
Manage a team of 2 sales operations analysts, determining the team’s strategies and priorities whilst ensuring positive engagement
Create, maintain and share reports and analysis relating to Go-To-Market team KPIs and targets
Collaborate with sales and operation’s leadership to evaluate and optimise sales processes, ensuring efficiency and alignment with business objectives
Assist with the design, implementation, and utilisation of the sales tech stack, support tools and processes
Encourage CRM system data quality control via reporting and training
Provide training and guidance around Salesforce best practices for the Go-To-Market teams
Liaise with relevant teams regarding CRM system issues and enhancements including acting as an SME where appropriate
Identify opportunities for process improvements through data analysis and recommend actionable solutions
Lead the development of accurate sales forecasts through comprehensive analysis of historical data, market trends, and sales pipeline information
Work closely with the finance team to ensure alignment between sales forecasts and overall budgeting processes
Act as a trusted advisor to global and regional cross-functional teams, including Sales, Marketing, Finance, and IT, to understand business needs and align analytics initiatives with organisational goals
Present findings and recommendations to senior leadership, influencing decision-making processes
What you'll bring with you:
Proven experience (5+ years) in sales operations, analytics, or a related role
Direct leadership experience, with the ability to inspire and develop a high-performing team
Strategic thinking with the ability to translate data into actionable insights
Strong proficiency in data analysis tools and software (Excel, Tableau, PowerBI, Salesforce) with strong SQL knowledge
Familiarity with sales processes, CRM systems, and sales performance metrics
Excellent communication and presentation skills
Experience using CRM - data input, cleansing, administration
Excellent initiative and problem-solving skills

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