Why this role matters:

Your key responsibilities:

• Own end-to-end delivery of Technical Routing & Quality initiatives, including the IBM-to-AWS SMS and voice migration, routing automation programmes, and supplier/carrier onboarding improvements.
• Develop and maintain project plans, timelines, RAID logs, and status reports to track progress, dependencies, risks, and milestones across active workstreams.
• Facilitate Agile ceremonies, including sprint planning, stand-ups, and retrospectives, as well as steering meetings across distributed, multi-timezone teams.
• Coordinate cross-functional dependencies across Engineering, Carrier Partnerships, Product, Finance, and Operations, ensuring alignment on deliverables and priorities.
• Manage stakeholder communications by providing clear, concise updates to senior leadership and external partners, while following up with suppliers and carriers to keep milestones on track.
• Proactively identify, assess, track, and escalate risks and issues, driving resolution across team boundaries; support vendor management and operational transitions, including on-call rota changes and Apps/API platform consolidation.
• Maintain project documentation, audit trails, and knowledge transfer in Jira and Confluence, while driving continuous improvement in project planning and execution practices.

What you'll bring

• 5+ years of project or programme management experience, ideally in telecom, CPaaS, or SaaS 
• A proven track record of delivering projects to deadline 
• Strong command of project management methodologies (Agile/Scrum and/or waterfall) and tooling (Jira, Confluence, MS Office, Power BI) 
• Strong supplier and vendor management skills, with demonstrable experience chasing milestones and holding suppliers to account 
• Ability to manage multiple concurrent workstreams with competing priorities and dependencies 
• Excellent stakeholder management skills — comfortable presenting to and influencing senior leaders 
• Strong written and verbal communication skills; able to translate technical complexity into clear business language 
• Experience working with distributed, multi-timezone engineering teams 

Experience we consider a plus:

• Formal project management certification (PMP, PRINCE2, or equivalent) 
• Working knowledge of SMS, voice, RCS, or APIs — or the ability to learn fast in a technical environment 
• Experience managing data centre migration or cloud transition programmes 
• Familiarity with the Vonage API or Applications platform stack 

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process