Lead Design Researcher- Fixed Term - Xero

Job Title: Lead Design Researcher- Fixed Term
Job Location: Remote, UK
Job Listing URL: https://jobs.lever.co/xero/cc3e73cc-5b78-4b16-8b71-04078b2859f8
Job Description: Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

As a Lead UX Researcher, you’ll shape and lead impactful qualitative and quantitative research programs that connect cross-functional & senior stakeholders to key customer challenges.
Through understanding Xero’s competitive landscape and weaving together connections across studies and customer journey stages, you’ll deliver clear insights and recommendations that inspire change and ensure Xero’s strategies are grounded in a deep understanding of our customers.

This is a fixed term role for 12 months
What you'll do
Qualitative research - You'll make use of a broad range of qualitative methods on large and complex projects. You’ll design and conduct effective interviews to uncover rich, meaningful insights and generate informative data.
Quantitative Research - Bringing years of experience on complex quantitative studies, you’re confident crafting insightful surveys and harnessing data to recognise trends.
Process & planning - Leveraging your strong planning skills, you’ll prioritise tasks, manage constraints, communicate progress, proactively manage change, and mitigate issues.
Scoping work - You’ll proactively seek to understand the business context and interrogate research requests in order to pragmatically apply the appropriate research approach.
Data analysis and interpretation - You’re skilled in identifying patterns, interpreting findings and generating new hypotheses. Collaborating across teams, you'll connect data and draw holistic conclusions.
Communicate and influence - You'll craft concise, compelling presentations and confidently deliver clear, actionable recommendations that influence senior stakeholders and shape roadmaps and strategy.
Practice improvement - You'll lead initiatives to improve the research practice. Advocating for research across the organisation, you’ll build capability beyond the team, and champion ethical and inclusive research.
What you'll bring with you
A degree or training in a Design Research course — or equivalent work experience.
A portfolio of work that demonstrates high-quality and influential communication of insights, highlighting the business impact and taking ownership of reaching business outcomes.
Excellent communication and stakeholder management skills, with the ability to articulate design decisions and influence product strategy.
A deep understanding of user-centred design principles and a passion for creating intuitive and engaging experiences.
Proven experience coaching and mentoring design teams, fostering a collaborative and high-performing environment.
Ideally, experience working in a fast paced, agile product environment.

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