IT Cloud Systems Engineer - Xero

As part of the Xero Internal IT team you will ensure all cloud and internal systems are operational and highly available. You will be a systems expert within Internal IT; providing expertise, guidance and incident response to other Systems and Security team members and the wider Internal IT team with regards to the various cloud and internal systems and software we support.

You will work very closely with our Architecture team, Workplace Experience team and 3rd party vendors to deliver new projects and ensure we continue to grow at scale. As a senior member you will guide and mentor others in the Engineering Team so they can continue to build their knowledge and experience.

• Administer and monitor our cloud and internal systems such as servers, SaaS software, identity management systems, productivity suites and laptop/mobile device management systems

• Plan, adapt and secure our cloud and internal systems infrastructure to meet the ever-changing business and security requirements

• Assist with onboarding of new cloud and internal systems and initiatives from our Architecture team

• Play a pivotal role in delivering cloud and internal infrastructure for our new and existing offices globally

• Patch critical systems vulnerabilities and security threats as they arise

• Assist with network administration and maintenance as and when required

• Develop and document policies and procedures for consistent systems management, methodologies, and standards

• Manage major systems incidents with our wider team for quick resolutions

• Act as a final point of escalation for system decisions and incidents

• Participate in a 24x7 On-Call roster.

Cloud and internal systems are stable, available and reliable for our staff. Systems incidents are dealt with in a swift manner and measures are put into place before any serious issues arise. You will be a go-to person for systems questions and issues within the Internal IT team and act as a gatekeeper for our production environment. Your guidance and input will ensure our cloud and internal systems are clearly documented, supportable and scalable as Xero continues to grow.

• You’ll already be working in a cloud/ internal systems team in a corporate environment and your responsibilities will include

◦ Administering cloud delivered technologies such as Azure, G-Suite, Okta and Slack

◦ Working with mobile device management systems such as InTune and JAMF Pro

◦ Monitoring systems infrastructure for high availability, capacity and reliability

◦ Delivering projects

• Xero is a dynamic company - you’ll have a track record as a team player in a fast-paced environment leveraging your problem solving ability, multi-tasking and people skills to ensure that systems are fully operational and highly available.