Sr. Manager, Business Operations - Korea - Riot Games

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

As a Sr. Manager, Business Operations, you will report to the Director, Publishing Strategy & Operations in Korea. You will be responsible for driving strategic growth across Riot’s PCB ecosystem, optimizing operations, and enabling cross-functional execution across publishing and product. You’ll lead revenue forecasting, market assessments, and vendor management, while also shaping Riot’s go-to-market strategy for new game installations. This role requires strong analytical capability, operational rigor, and stakeholder management skills to execute high-impact initiatives that advance our publishing priorities and elevate the player experience in Korea.

As a Rioter in Seoul, you’ll join a tight-knit group of exceptionally bright-minded individuals who share our prioritization of player experience, rejection of convention, and passion for gaming. Riot Games Korea is dedicated to creating tailored player experiences that show local players they aren’t lost in translation.

Responsibilities:

PCB Ecosystem Management: Driving Growth and Strategic Alliances

• Revenue Generation: Analyze and forecast PCB market and develop growth strategies to lead PCB market share in Korea. This includes identifying new revenue opportunities, optimizing existing monetization models, and forecasting financial performance to ensure sustainable growth for the PCB ecosystem.
• Market Intelligence: Manage monthly market intelligence reports including PCB and product insights, and playtest for new games. Update overall PCB Playbook with latest industry trends, competitor analysis, player journey, and emerging technologies.
• Operations Management: Responsible for effective management of all operational aspects within the PCB ecosystem optimizing costs, resource allocation, and ensuring that all processes run smoothly for PCB operations and vendor management. 
• New Game Installations: Organize and conduct playtest with R&D teams, oversee successful installation and launch of new games. Monitor daily & monthly performance.  
• Partnerships: Build and nurture strategic partnerships to expand PCB ecosystem's influence and capabilities. This includes identifying potential collaborators, negotiating agreements, and managing relationships with external entities to create mutually beneficial opportunities and drive innovation.

Publishing Operations: Strategic Execution and Cross-Functional Synergy

• Market Assessments: Conduct market assessment for new genre and titles including market sizing, new target audiences, and genre analysis
• Product Management: Manage overall game deployment processes including GRAC, payment services, legal and compliance requirements.
• Operational Efficiency: Maintain high levels of operational efficiency, continuously evaluating and improving processes including work systems, rituals, gap/vendor assessments
• Cross-Team Collaboration: Fostering strong collaboration across all regional product teams and player platforms. 

Required Qualifications:

• 10+ years of experience in business strategy and operations, or a top management consulting firm.
• 5+ years of direct people management experience leading a sizable team. 
• Experience in leading complex efforts with multiple stakeholders involved.
• Strong analytical ability and critical thinking skills.
• Fluent in English; strong communication and collaboration skills.
• Organized, outcome-focused, and comfortable with running multiple work streams.

Desired Qualifications:

• Master of Business Administration (MBA) or Master Degree in a relevant field from top institutions preferred. 
• Passionate about games and player experience. Able to empathize with the joys and plights of players.
• Able to work under and handle ambiguity.
• Self-directed, independent thinker who is also adept at cross-functional collaboration.