Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.
Utilizing their own clinical trial systems experience and Veeva product knowledge, they will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.
What You'll Do
Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
Set client and internal stakeholder expectations correctly with a focus on long-term success
Provide awareness and alignment with the partner ecosystem
Position support, training, and other solutions that may be needed for a successful customer experience
Travel estimate: Less than 25%
Requirements
5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
Familiarity in working with the Life Sciences Industry
Ability to engage audiences of varying perception levels, including working with executive leadership
Strong negotiation skills
Collaborative and consultative work style
Works well under pressure and with short or competing timelines
Ability to travel
Nice to Have
Experience in interpreting clinical protocols
SaaS/Cloud experience in the delivery
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.
