Ride Behavior Product Designer - Lyft

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start in our own community by creating an open, inclusive, and diverse organization. 

Lyft connects people to transportation to change the way we live and get around our communities. Lyft is North America’s leader in micromobility. We provide the software that powers BIXI, and we own and/or operate bikeshare in New York (Citi Bike), Chicago (Divvy), San Francisco (Bay Wheels), Portland (Biketown), Boston (BlueBikes), and DC (Capital Bikeshare). Our software is used in over 45 markets to power bike and scooter systems, increasing our reach beyond the markets we operate directly.

We are looking for a passionate Product Designer to join our Montreal office to work on Lyft’s Transit Bikes and Scooter’s platform, focusing on the Rider Behavior team.

The goal of the Rider Behavior team is to influence our riders’ behavior to positively impact the health of our bikeshare systems. Striving for positive system health includes reducing maintenance costs, encouraging proper parking, and ensuring adequate bike and scooter availability for riders.

Our Montreal office developed the first automated bikes-share system in North America and continues to work on the platform today that provides state-of-the-art electric bikes and scooters for tens of millions of rides per year. 

As a product designer at Lyft, you will be involved at every step of product development, from brainstorming broad ideas to ensuring design quality through launch. Using your full range of interaction, visual, and product thinking skills. As a product designer on the Transit, Bikes and Scooters team you will own the design of features within the core rider experience for our bike and scooter riders, within the Lyft app and our market specific apps. 

In a lot of ways, we function as a startup, meaning we all work closely and collaboratively across organizations to align on product vision and ship products. Our Design and Research teams live and breathe a user-centered process to create the best possible, end-to-end, experience for millions of Passengers and Drivers daily. We can be scrappy when we need to be, though we are always focused on quality and influence.

As a qualified candidate, you have a track record of leading projects to successful outcomes for users and the business. You are a strong cross-functional partner, a great communicator, and are able to take a solution from idea to implementation. You uphold a high-quality bar and have a strong appreciation for the details. Above all, you approach problems holistically and create elegantly simple solutions to multi-faceted problems.

Responsibilities:

• Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision
• Plan strategically and think tactically as a partner with product and engineering to define the future of the team
• Influence the shape of the product with research and data while executing design work using high-quality wireframes, mockups, user journeys, and cross-platform interactive prototypes
• Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale
• Inspire the entire team (including your cross-functional) partners by bringing new ideas to the table
• Create a unified, end-to-end experience through close collaboration with team members from across the Product and Marketing Design Teams

Experience:

• 4+ years of experience working in UX, UI, HCI related fields with experience working on mobile
• Experience designing on multiple platforms (iOS, Android, Mobile web, Desktop, etc)
• Excellent oral and written communication skills
• Highly proficient with design tools (Figma, Photoshop, Illustrator, etc.)
• Highly proficient with interactive prototyping tools (Framer, Principle, Origami, Invision Studio, etc.)
• Excellence in design craft
• Ability to work with a low-ego, highly collaborative, cross-functional team
• Excited about working in a fast-paced, dynamic startup environment

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Access to a Health Care Savings Account
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service 
• 4 Floating Holidays each calendar year prorated based off of date of hire
• 10 paid sick days per year regardless of province
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.