Principal Live Ops Specialist - Kabam

Job Title: Principal Live Ops Specialist
Job Location: Vancouver
Job Listing URL: https://jobs.lever.co/kabam/6eb7ebf0-1834-4b21-8d0c-880e66e857a7
Job Description: At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

We’re looking for a Principal Live Ops Specialist to join our Marvel Contest of Champions team supporting the revenue and monetization stream. This person will be responsible for the planning, execution, and iteration of live events, offers and promotions that engage and excite our players, and partnering closely with the economy team on tuning events. This is the perfect opportunity for someone who is passionate about Marvel Contest of Champions, eager to improve the game, and has a drive to understand our players both on a community and data-driven level.
In this role, you can expect to:
Be an expert on using data for Live Operations elements within the game
Drive features according to roadmap/planning
Contribute to the Live Operations workflow and can kick off new initiatives and features
Influence technology development to push higher quality and process improvements
Be the POC for a specific Live Operations domain in the Studio (Events, Offers, etc)
Make recommendations that stem from clear project goals and design intentions that mesh with overall product vision, taking into account player, customer, and other stakeholder perspectives
Design Live Operations activities that extend product design (e.g. scale the product design, set up for future Live Operations features, collaborate with Design on tools)
Be involved in the Live Operations or gaming communities; represents Kabam by (e.g. writing articles on best practices, speaking at events, networking, etc.)
Keep a pulse on trends and proactively adapt strategy to meet needs (e.g. player needs, KPI, game team)
Supports skill development for others; inspires teamwork; creates and sustains a positive work environment; participates in mentoring within a team.
To be successful in this role, your background includes:
Advanced understanding of game economics (e.g. designs features that perform within the current ecosystem)
8+ Years Experience working on a GaaS (Games as a Service) Product
3+ Years in at Senior Live Ops Specialist Capacity
Experience in Operations and Improvement
Experience with Product and Process lifecycle management
Experience in data analysis and visualization with tools like Excel, Tableau, and BigQuery
Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:
Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
Cool spaces: Our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it’s summers on the rooftop patio in Downtown Vancouver, watching the fireworks in Montreal’s South Shore, or trying local eats in Downtown Charlottetown - we want our people to feel like their time spent in office is worthwhile!
Giving back: Our ‘Agents of Change’ initiative is how we support the communities close to our heart, and we have several events and fundraisers every year that Agents of Change organize.
Hybrid Work: We aim to provide flexible arrangements that suit all work styles. All teams at Kabam are hybrid work environments, with a minimum of 2 days in-office to foster team collaboration and bonding. Full-remote options are also available for certain positions within Kabam.