Managed Services Consultant - RTSM - Veeva

Job Title: Managed Services Consultant - RTSM
Job Location: Massachusetts - Boston
Job Listing URL: https://jobs.lever.co/veeva/b315cb28-881c-4b6d-9fa7-38854ce6c266
Job Description: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Managed Services Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Managed Services Consultant will provide adequate customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position. Days and hours are generally Monday through Friday, 9:00 AM to 5:00 PM. However, hours are dependent on customer needs and deliverables.
What You'll Do
Support the Project Manager with activities through Start-up
Be the primary point of contact through Maintenance and Closeout of a project
Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
Respond to inquiries about projects
Lead various project status and review meetings
Requirements
2+ year degree or equivalent experience
1+ years of experience in a customer support role
1+ years of experience in a regulated industry
1+ years of RTSM/IRT experience
Microsoft Office experience (Excel, Word, PowerPoint)
Must be in the Central or Eastern Time Zones

Nice to Have
Zendesk
Google Docs
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $70,000 - $140,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

View Job Listing

Everything You Need, One Platform.

From job listings to startups, investors to funding rounds, and everything in between, Employbl puts the power in your hands. Why wait?

Start your free trial today!

Stay Ahead of the Curve

Sign up for our newsletter to stay informed about the latest startups and trends in the tech market. Let Employbl be your guide to success.