Managed Services Consultant – Extended Industries - Veeva

Job Title: Managed Services Consultant – Extended Industries
Job Location: Pennsylvania - Philadelphia
Job Listing URL: https://jobs.lever.co/veeva/605c7dbd-b66c-45c6-ae01-be002a59ca05
Job Description: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer where no two days are the same? Then you may be a perfect fit for Veeva Systems’ Managed Service Consultant – Extended Industries role.

The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live Vault customers in Quality and Regulatory spaces. In this role, you can build long-term relationships and partner with customer administrators in a wide variety of companies and industries to deliver solutions that meet their business needs and utilize Veeva’s regular new releases through the year.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
What You’ll Do
Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, object updates, security, fields, page layouts, and notifications
Bulk import/export of content and data
Ad hoc training of users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports
Assist customers in deciding how to implement new features
Requirements
Experience with configuring/supporting/implementing software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience
Nice to Have
Project management experience
Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions
Understanding of Quality and/or Regulatory processes
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $70,000 - $140,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.