Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
As a Customer Success Manager, you will be the strategic bridge between Veeva and leading global life sciences organizations, empowering them to maximize the value of Veeva’s industry-defining Pharmacovigilance (PV) suite.
In this role, you won’t just be a member of the account team - you will be a trusted advisor and PV expert. You’ll partner directly with customers’ executive stakeholders and PV leaders to understand their vision and operational challenges, while helping them to unlock the full potential of their investments. You’ll be an active member of a cross functional team to champion the voice of the customer, proactively drive product enablement to fit customers’ goals/needs, and turn complex PV challenges into streamlined success stories.
What You'll Do
Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning
Requirements
7+ years of experience in Pharmacovigilance
Experience working with or in large global pharmaceutical companies
Customer-facing consulting experience
Experience managing relationships with key decision makers and application owners
Ability to travel up to 25% and reside in Europe
Nice to Have
7+ years of working in Pharmacovigilance software, or consulting
SaaS/cloud experience in the management of pharmacovigilance applications
Experience working with Veeva Vault
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
Maternity & Paternal Leave
Fitness Reimbursement
1% charitable giving program
Compensation
Total compensation: 95,000 - 140,000 EUR
The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
