About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Position Summary:
The Collections Coordinator supports the effective operation of the Collections Department by managing key administrative, servicing, and compliance functions. Responsibilities include monitoring Loss Mitigation programs, reviewing delinquent loan accounts for investors and servicing requirements, managing customer and internal email communications, and performing quality audits to ensure adherence to established SLAs and operational procedures. This role also serves as a liaison between GoodLeap, vendors, and external partners to coordinate site visits, system disconnects, legal demand letters, and other activities that support delinquency management, loss mitigation efforts, and regulatory compliance.
Essential Job Duties and Responsibilities:
Loss Mitigation Programs - Review and evaluate loss mitigation requests submitted by collection specialists to ensure eligibility and adherence to program guidelines
Identify delinquent accounts that qualify for site visits, system disconnects, legal demand letters, and other default remedy actions. Coordinate with third-party vendors to initiate services and track completion.
Settlement negotiations for investors – Support settlement negotiations by reviewing settlement requests, evaluating delegated authority parameters, and determining when investor review or approval is required.
Administrative tasks for Collections Department – Manage the Collections Support inbox, respond to inquiries from customers and internal departments, maintain documentation, and ensure timely completion of collection-related administrative tasks.
Dialer – Monitor, maintain, and execute outbound dialer campaigns in accordance with established collection strategies and schedules. Identify business needs, implement campaign modifications, and ensure dialing activities align with operational objectives and compliance requirements.
Audit & Compliance Monitoring – Perform routine audits of collection activities, vendor actions, loss mitigation programs, and departmental processes to ensure compliance with internal procedures, investor requirements, and established service level agreements (SLAs).
Required Skills, Knowledge and Abilities
•Excellent project management skills and a positive attitude
•Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
•Creative and analytical thinker with strong problem-solving skills
•Excellent verbal and written communication skills Required Experience:
•Minimum 1 year of experience in billing, collections, financial services, or relevant field
•Advanced proficiency with computer functions with MS office suite strongly preferred
•Excellent problem-solving skills
•Goal oriented focusing on both short- and long-term visions
