Associate Vault Product Support Engineer - Veeva

Job Title: Associate Vault Product Support Engineer
Job Location: Ohio - Columbus
Job Listing URL: https://jobs.lever.co/veeva/df1da394-0926-4cae-b0cb-915a537de8e7
Job Description: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are currently seeking a talented Associate Vault Product Support Engineer to join our busy Vault Product Support Team. This role is ideal if you are looking to build a career with an exciting company that has a track record of success and an excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed.

As a member of the Product Support team, you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. If you are driven to provide an excellent customer experience and work with software, this job is for you!
What You'll Do
Maintain high-level customer satisfaction and customer service skills
Complete technical and administrative software tasks to assist users
Develop product expertise across key platform areas within the Veeva Vault software
Identify and troubleshoot customer issues associated with Veeva’s applications
Build strong and professional relationships with users of Veeva’s applications
Document solutions workarounds and create knowledge articles in standard Customer Service Portal
Requirements
1+ years of relevant work experience in a customer service role and/or equivalent education (Ex. Associate’s Degree or certification)
Ability to quickly learn and communicate technical information
Detail-oriented and able to manage multiple tasks and priorities in a timely manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills
Nice to Have
Experience in a customer service role at a software or IT company
Experience as a software systems administrator
Beginner web development experience
Experience collaborating with cross-functional departments and teams
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $45,000 - $70,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.