We are looking for people with a passion for solving complex problems, bringing renewable energy to the world, and helping to reduce the dependency on fossil fuels. We work hard knowing our results will impact the affordability, reliability, and safety of clean and renewable energy systems.
When you join Tigo, you will become part of a vibrant culture which is articulated by the following principles:
Who we are: We are a global team of friendly people who overcome challenges and communicate in a collaborative fashion.
How we work: We operate in a flexible and dynamic environment, looking to the future with innovative solutions for customers.
Why we do it: We are committed to a more sustainable planet while embracing opportunities to grow our company and careers.
Company Description
Tigo Energy is a worldwide leader in Flex MLPE (Module Level Power Electronics) that offers innovative solar power conversion and storage products. The Tigo TS4 platform increases solar production, decreases operating costs, and enhances safety. The company was founded in Silicon Valley in 2007, and its global team supports customers whose systems produce gigawatt hours of safe solar energy on all seven continents.
Role Description
This is a full-time - onsite, TEMPORARY CONTRACT (1 YEAR) role for a Technical Support Engineer. The Technical Support Engineer will provide technical support, troubleshoot issues, and perform analytical tasks. They will also provide customer support and service.
WHAT YOU WILL BE DOING
Passionate, Customer-Centric individual who can find solutions to any problem with a mindful approach and patient persistenceDevelop a deep understanding of the Tigo Energy product line. This will set you up for success in supporting our customers and helping them navigate the conversationRespond to and resolve product or service problems that customers are experiencingMeet team metrics for support performance and customer satisfactionWork effectively across various communication channels: phone, email, live chat, online support systemsRetain customers by answering questions, finding solutions and providing suggestions that lead to short and long-term successCollect and analyze feedback after completing customer inquiries.Work collaboratively with colleagues to solve customer issues as quickly and efficiently as possibleReport customer complaints and escalate issues when necessary to prevent potential churnRelay product flaws and failures to engineering and product development teams
WHAT WE WOULD LIKE TO SEE
A bachelor’s degree or an equivalent combination of education and experience2-5 years of technical support experience, knowledge of PV solar is preferredWorking in the solar industry is a plusComputer proficient, Microsoft office, Salesforce, and Zendesk or equal ticketing platform.Strong communication with co-workers, managers, and customersSuccessful time management skills and prioritization skillsAbility to work as part of a team within a highly collaborative environment
IT WOULD BE GREAT IF YOU HAD
Previous experience with solarExperience in mechanical design and electro-mechanical manufacturing environment
