Speciality Servicing Ops Legal Analyst - SoFi

The role:

The Speciality Servicing Ops Legal Analyst plays a critical role in supporting the Speciality Servicing Operations team in processing, reviewing, and responding to a high volume of legally sensitive documents. This position serves as a key point of contact for legal correspondence and ensures all documentation is handled in strict accordance with applicable federal and state laws, internal policies, and regulatory requirements. The ideal candidate is detail-oriented, organized, and capable of exercising sound judgment in a fast-paced banking environment.

What you’ll do: 

• Review, log, and process incoming attorney letters/third party authorizations requesting account actions on behalf of members.

• Verify the authenticity and legal sufficiency of attorney correspondence relating to attorney representation, POA or debt validation, prior to taking any account action.

• Evaluate and validate Power of Attorney (POA) documents submitted by members or third parties for completeness and legal compliance.

• Determine scope of authority granted and apply appropriate account access or restrictions accordingly.

• Identify and escalate potentially fraudulent, expired, or legally deficient POA documents to legal for review.

• Process requests from authorized third parties seeking access to member account information or the ability to conduct business on a member’'s behalf.

• Respond to customer inquiries regarding the status of third-party authorization requests.

• Respond to debt validation requests submitted by members or their representatives in compliance with the federal and applicable state laws.

• Gather and compile supporting account documentation to substantiate debt validity within required legal timeframes.

• Coordinate with Legal and Compliance teams to ensure proper handling and timely response to all validation requests.

• Identify and implement process improvements that enhance efficiency across the broader Speciality Servicing department.

• Act as a departmental subject matter expert (SME) for legal document processing, providing guidance and training to junior team members as needed

• Independently define and manage project timelines for legal-ops initiatives, ensuring alignment with business needs without regular management prompts.

• Collaborate with leadership to set ambitious team goals and establish new best practices for processing operations legal documentation. 

What you’ll need:

• Associate's or Bachelor's degree in Business, Paralegal Studies, Finance, or a related field preferred.

• 1–3 years of experience in banking operations, legal support, or compliance-related roles.

• Prior experience processing legal documents in a financial institution is highly preferred.

• Working knowledge of relevant regulations including FCRA, Regulation E, FDCPA, and applicable state banking laws.

• Familiarity with Power of Attorney documents, legal instruments, and their applications in a banking context.

• Familiarity with Third Party Authorization, Debt Validation, and Levies, and their applications in a banking context.

• Strong analytical and critical thinking skills with the ability to interpret legal language and documentation.

• Excellent written and verbal communication skills.

• Proficiency with banking core systems and document management platforms

• High attention to detail with the ability to manage multiple priorities under strict deadlines.

Nice to have:

• Experience working with third-party service providers

• Experience in Fintech operations