Software Development Engineer - III - MindTickle

Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.

Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.

As an SDE-3 in AI/ML, you will:

- Translate business asks and requirements into technical requirements, solutions, architectures, and implementations.

- Define clear problem statements and technical requirements by aligning business goals with AI research objectives.

- Lead the end-to-end design, prototyping, and implementation of AI systems, ensuring they meet performance, scalability, and reliability targets.

- Architect solutions for GenAI and LLM integrations, including prompt engineering, context management, and agentic workflows.

- Develop and maintain production-grade code with high test coverage and robust CI/CD pipelines on AWS, Kubernetes, and cloud-native infrastructures.

- Establish and maintain post-deployment monitoring, performance testing, and alerting frameworks to ensure performance and quality SLAs are met.

- Conduct thorough design and code reviews, uphold best practices, and drive technical excellence across the team.

- Mentor and guide junior engineers and interns, fostering a culture of continuous learning and innovation.

- Collaborate closely with product management, QA, data engineering, DevOps, and customer facing teams to deliver cohesive AI-powered product features.

1.Translate business use cases into detailed AI/ML problem statements and success metrics.

2.Gather and document functional and non-functional requirements, ensuring traceability throughout the development lifecycle.

1.Design end-to-end architectures for GenAI and LLM solutions, including context orchestration, memory modules, and tool integrations.

2.Build rapid prototypes to validate feasibility, iterate on model choices, and benchmark different frameworks and vendors.

1.Write clean, maintainable code in Python, Java, or Go, following software engineering best practices.

2.Implement automated testing (unit, integration, and performance tests) and CI/CD pipelines for seamless deployments.

3.Optimize model inference performance and scale services using containerization (Docker) and orchestration (Kubernetes).

1.Define and implement monitoring dashboards and alerting for model drift, latency, and throughput.

2.Conduct regular performance tuning and cost analysis to maintain operational efficiency.

1.Mentor SDE-1/SDE-2 engineers and interns, providing technical guidance and career development support.

2.Lead design discussions, pair-programming sessions, and brown-bag talks on emerging AI/ML topics.

3.Work cross-functionally with product, QA, data engineering, and DevOps to align on delivery timelines and quality goals.