At Zoox, we are reimagining personal transportation from the ground up. As an Issue Resolution Engineer, you will play a critical role in ensuring the quality and build readiness of our autonomous vehicles during manufacturing.
You will operate at the intersection of engineering and production, driving rapid containment and resolution of issues identified during general assembly and end-of-line validation. This role requires strong technical depth, urgency in execution, and the ability to lead cross-functional teams to root cause and implement durable corrective actions.
You will partner closely with Vehicle Engineering, Manufacturing, Quality, Supplier Quality, and Operations to ensure vehicles meet Zoox’s quality standards and production targets. Your work will directly impact vehicle readiness, production efficiency, and overall fleet reliability.
In this role, you will:
Lead triage, containment, and resolution plan of issues identified during general assembly and end-of-line testing within your assigned subsystem/domain
Define and execute short-term containment actions, including rework plans, part quarantine, and build flow protection
Collaborate cross-functionally to lead root cause analysis across design, process, supplier, and manufacturing domains, identify and prioritize blockers, and drive Design for Manufacturing (DFM) improvements.
Support cross-functional teams to implement permanent corrective actions (PCA) and prevent recurrence
Support prototype builds, production trials, and engineering changes to validate fixes and improve manufacturability
Develop and maintain metrics, dashboards, and reporting to track issue health, closure rates, and recurrence and improve PIRT processes, including issue tracking, prioritization, and cross-functional execution
Qualifications
B.S. or M.S. degree in Electrical Engineering or related technical field
8 to 12 years of experience in automotive OEMs, robotics, aviation, or other complex hardware systems within manufacturing, product engineering, or sustaining environments
Strong understanding of vehicle electrical systems, wiring harnesses and connectors, control units, compute, and sensor hardware
Proven experience leading root cause analysis and corrective actions in production, manufacturing, or field environments, including new product launch support
Strong cross functional communication and problem solving skills with the ability to operate effectively in a fast paced environment
Bonus Qualifications
Experience with Design for Manufacturing (DFM), production process optimization, Lean, Six Sigma, or similar continuous improvement methodologies
Experience in autonomous vehicles, robotics, or EV systems
Familiarity with tools such as 3DX (Dassault), DELMIA, SAP ME/MII, JIRA, Confluence, SQL, Python, or data visualization tools
