Senior People Services Specialist - Zscaler

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Job Title

Senior People Services Specialist

Job Location

Tokyo, JPN

Job Listing URL

https://job-boards.greenhouse.io/zscaler/jobs/4841054007

Job Description

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We're looking for an experienced Senior People Services Specialist to join our People Services team. Reporting to the Manager of People Services, you'll be responsible for:

Support employee inquiries and manage benefits programs like health insurance and pensions in line with local laws.
Work with vendors on enrollments, renewals, and payroll accuracy alongside the finance team.
Handle employee lifecycle tasks, including onboarding, promotions, and maintaining compliant records.
Ensure legal compliance and collaborate with regional teams on reporting requirements.
Oversee office tasks like document handling, mail, and general administration.

What We're Looking for (Minimum Qualifications)

3+ years of experience in HR operations and employee benefits administration
Proven experience in benefits management or a related field, ideally in the tech industry.
Strong knowledge of Japanese labor laws, tax regulations, and statutory benefits
Professional level Japanese and English; Excellent communication and stakeholder management skills, with a proactive approach to problem-solving
Must be able to work in the office at least 3 times per week

What Will Make You Stand Out (Preferred Qualifications)

Proficiency in HRIS and MS Office Suite; experience with payroll systems
A deep understanding of Japanese workplace culture and practices, including hierarchies, communication styles, and social norms, including the ability to convey information clearly and effectively, and to interact professionally with employees at all levels.
Strong collaboration skills to work effectively with HR Business Partners, Facilities teams, and other departments to achieve common goals.

#LI-Onsite

#LI-JK3

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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