Job Description

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

Olo's Legal Department has been building an AI and technology-forward practice, strategically embedding AI and automation tools across its processes and workflows. We are looking for someone to own and drive this program, managing implementation from strategy through execution, while providing broader support on legal technology and related operational needs.

As a Senior Legal Operations Specialist, you will support the Legal team in implementing technology solutions, building and optimizing workflows, and managing administrative and operational tasks. AI experience is required. You also need some exposure to privacy compliance to support Olo’s privacy program. You will work with stakeholders across the organization, including team members in Legal, IT, Finance, and Sales.

You will report to the Deputy General Counsel, Privacy and Technology, and will work closely with the entire legal team.

This role can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

Legal Technology, AI, and Automation

Develop and continue to implement AI-forward legal tools and processes for contract review, vendor management, and playbook deployment

Build and maintain workflows with AI and other tools such as Jira for legal request intake, approval and reporting

Serve as the primary administrator for the contract lifecycle management system, including template management, clause libraries, metadata tagging and reporting

Lead the evaluation, selection, and implementation of legal technology solutions, including AI-powered tools

Privacy and Legal Support

Assist with privacy program operations, including privacy request workflows, training, tracking subprocessors, and cookie compliance

Establish and monitor metrics to demonstrate Legal’s impact on the business

Lead cross-functional projects across the legal department

Support reporting, policy implementation, and compliance tracking efforts

Process Improvement and Knowledge Management

Identify opportunities to enhance legal operations processes and implement scalable solutions, including through automation

Draft and maintain SOPs, playbooks, and self-service resources for recurring legal processes

Maintain organized filing systems for regulatory and corporate compliance materials

Manage Legal team knowledge resources in Confluence to enable self-service for business partners

What We'll Expect From You

3+ years of experience in an in-house legal department, legal operations, or paralegal role with strong technical and system skills

Experience in evaluating, implementing, and managing legal technology, with a deep understanding of AI applications in the legal domain (e.g., for e-discovery, contract analysis, legal research, or workflow automation)

Expertise with contract management and automation tools, such as CLMs, Salesforce, and Snowflake

Strong understanding of technology-enabled workflow design and expertise

Proficiency in maintaining contract templates, including NDAs, vendor agreements, commercial agreements, and data processing agreements

Experience supporting privacy program operations, including privacy request workflows

Excellent judgment and ability to prioritize responsibilities, work efficiently, manage, and execute in a timely manner, both independently and collaboratively

Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results

Excellent project management and communication skills, with experience leading cross-functional initiatives

Strong analytical, organizational, and problem-solving skills

Experience with designing and implementing process improvements

Senior Legal Operations Specialist - Olo

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