Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
The Senior Account Executive plays a critical role in expanding Genesys across the enterprise market by helping large organizations modernize how they engage customers through cloud, AI, and experience orchestration. This role owns the end-to-end commercial strategy for a portfolio of enterprise accounts, developing new business while expanding strategic relationships with existing customers. You will connect executive priorities to the capabilities of Genesys Cloud, helping customers apply AI, automation, data, and orchestration to improve customer and employee experiences. You will operate with significant ownership and executive visibility, partnering across Genesys and its channel ecosystem to shape complex, multi-year transformation opportunities. At Genesys, sales professionals are empowered to lead with insight, connect value to vision, and shape customer transformation while winning together as one global team.
Key Responsibilities:
- Own the end-to-end account and sales strategy across assigned enterprise customers and prospects, driving sustainable revenue growth and new business
- Develop executive-level relationships that position Genesys as a strategic partner for customer experience, AI, cloud, and business transformation
- Build and convert a high-quality pipeline through strategic prospecting, account development, partner engagement, and market insight
- Lead complex enterprise sales cycles involving multiple stakeholders, significant commercial value, and extended decision timelines
- Translate customer business priorities into compelling transformation strategies that demonstrate the value of Genesys Cloud and AI-powered experience orchestration
- Drive strategic account planning that identifies whitespace, competitive opportunities, expansion potential, and long-term customer value
- Orchestrate cross-functional Genesys resources, including pre-sales, customer success, services, marketing, leadership, and partners, to advance opportunities and deliver a coordinated customer experience
- Influence C-level and senior stakeholders through credible business cases, executive conversations, and clear articulation of measurable customer value
- Expand existing customer relationships through strategic cross-sell and upsell opportunities while advocating for customer outcomes and long-term success
- Maintain disciplined opportunity management using MEDDPIC principles, accurately forecasting quarterly revenue and proactively addressing deal risks
Required Qualifications:
- 8+ years of enterprise software sales experience in a direct, quota-carrying role, with demonstrated success selling to large and complex organizations
- Proven track record of achieving revenue targets and leading complex, multi-million-dollar enterprise transactions with sales cycles typically ranging from 6 to 24 months
- Demonstrated experience building trusted relationships with C-level executives and senior business and technology stakeholders
- Strong experience selling cloud, SaaS, AI, or enterprise technology solutions, with the ability to connect sophisticated technology capabilities to customer business priorities
- Experience developing strategic account plans, generating new pipeline, acquiring new logos, and expanding established enterprise relationships
- Strong understanding of customer experience technologies, including areas such as CCaaS, workforce engagement management, customer journey management and analytics, conversational AI, virtual agents, AI copilots, and CRM
- Proven ability to lead cross-functional account teams and coordinate diverse internal and partner resources around a common sales strategy
- Strong commercial judgment with the ability to articulate business value, navigate complex buying organizations, and develop compelling transformation cases
- Familiarity with MEDDPIC or a comparable enterprise sales methodology
- Bachelor's degree or equivalent relevant professional experience
- Ability to travel up to 50 percent based on customer and business requirements
Preferred Qualifications:
- Experience selling enterprise customer experience, contact center, or AI-powered technology solutions in Singapore or the broader Asia Pacific market
- Established understanding of the enterprise technology ecosystem, channel landscape, and complex buying environments
- Experience positioning AI, automation, and cloud transformation with senior business and technology executives
- Demonstrated ability to balance new-logo acquisition with strategic expansion of existing enterprise accounts
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the country advertised.
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Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
