Manager, Technical Account Manager - SentinelOne

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Job Title

Manager, Technical Account Manager

Job Location

United States - Remote

Job Listing URL

https://www.sentinelone.com/jobs/6606976003?gh_jid=6606976003

Job Description

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

Experience with SaaS based security solutions is preferred
Multi OS support experience: Windows, Mac & Linux
Training delivery experience - Required
Experience with SIEMs, Cloud Infrastructure (AWS\GCP), and Active Directory a huge benefit
Previous project management experience
Salesforce reporting acuity
East Coast availability

What will you do?

Directly manage a team of 6+ Technical Account Managers
Weekly 1x1 with each team member
Productive collaboration with Customer Success, Engineering, Product Management and other related departments
Team members are proactive and accountable: lead weekly or monthly meetings, promote workshops (Virtual/on-site), communicate issues relevant to customers’ environment, educate on new releases, identify needs and act to address
Monitor Team bandwidth and forecast required head count
Proactively track and drive TAM SKU renewal
Efficient resource management to deliver all assignments
Coach TAMs with best practices to improve efficiency and professionalism
Identify and address knowledge & skills gaps
Monitor quality KPIs to address concerns quickly and effectively
Mentor engineers with managerial potential
Be integral in interviewing and onboarding new hire candidates
Be engaged with the customers assigned to your direct reports
- Periodically join customer sync calls
- Act as a point of escalation
Deliver Performance Improvement Plan to low performers
Ownership on assigned special projects

What skills and knowledge should you bring?

Leadership and authority
Mentoring and coaching
Effective delegation
Empathy
Driving execution
Calm and representative
Flexible and open mindset
Team KPIs
Operational Management
Team Development

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range

$92,000—$130,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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