Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Managed Services Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Managed Services Consultant will provide adequate customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position.
What You'll Do
Support the Project Manager with activities through Start-up
Be the primary point of contact through Maintenance and Closeout of a project
Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
Respond to inquiries about projects
Lead various project status and review meetings
Requirements
Two+ year degree or equivalent experience
One+ years of experience in a customer support role
One+ years of experience in a regulated industry
One+ years of RTSM/IRT experience
Microsoft Office experience (Excel, Word, PowerPoint)
Nice to Have
Zendesk
Google Docs
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.
Compensation
Total compensation: 36,000 - 55,000 EUR
The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
