Managed Services Consultant - R&D - Veeva
View Company Profile- Job Title
- Managed Services Consultant - R&D
- Job Location
- Japan - Tokyo
- Job Description
- Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office.What You’ll Do- Provide post-go-live administrative support for multiple clients
- Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of regular and ad hoc customer reports
- Execute customer change requests
Requirements- Experience with configuring/supporting/implementing content management software
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Excellent verbal and written communication skills
- Proven ability to work remotely and independently in support of clients
- Bachelor’s degree or equivalent relevant experience
Nice to Have- Project management experience
- System Administration experience
- Understanding of life sciences content management principles, types, and taxonomies
- Understanding of life sciences compliance and system validation requirements
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
Perks & Benefits- Health & wellness programs
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Veeva Company Size
Between 7,291 - 7,291 employees
Veeva Founded Year
2007
Veeva Total Amount Raised
$11,000,000
Veeva Funding Rounds
View funding detailsIPO
$0
Series Unknown
$4,000,000 USD
Series Unknown
$4,000,000 USD
Angel
$3,000,000 USD