Loyalty Marketing Manager (Membership Rewards) - Zoox
View Company Profile- Job Title
- Loyalty Marketing Manager (Membership Rewards)
- Job Location
- Foster City, CA
- Job Description
- The Zoox Communications team brings Zoox’s mission, strategy, and values to life through clear, consistent, and engaging communications and programs. We embrace telling compelling stories through high-quality content and community engagement. Our process is collaborative and creative. We are growing a team of exceptional people to help bring Zoox to the world!We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation—and we need your help. At Zoox, you’ll find a creative, collaborative environment where great ideas thrive and where everyone is driven by the same big purpose.Zoox is looking for a Loyalty Marketing Manager to join our growing Marketing team. This is a unique opportunity to build a best-in-class loyalty and retention program from the ground up. In this role, you will be responsible for owning marketing promotions, creating the vision for loyalty at Zoox, developing the multi-year roadmap, and executing the strategies that will foster lasting relationships with our customers. The ideal candidate has a proven track record of launching and scaling successful loyalty and retention programs.In this role, you will:
- Define and implement innovative loyalty strategies to increase customer lifetime value (CLV), reduce churn, and foster brand advocacy.
- Design, launch, and manage the Zoox loyalty program from the ground up, creating a world-class experience that drives customer engagement, increases ride frequency, and builds brand affinity.
- Develop and maintain a multi-year loyalty program roadmap, outlining key milestones, feature enhancements, and strategic initiatives to evolve the program over time.
- Own all marketing promotions, including strategy, planning, execution, budget, tracking, and performance analysis.
- Identify, evaluate, and execute new loyalty opportunities and strategic partnerships that enhance the value proposition for our riders.
Qualifications- 6+ YOE, with 3+ years of experience in loyalty marketing, customer promotions, customer retention, or a related role.
- Proven experience launching and scaling a customer loyalty program from concept to execution.
- Direct experience managing promotional campaigns and marketing budgets.
- Familiar with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable).
Bonus Qualifications- Strong analytical skills with the ability to use data and customer insights to inform strategy and drive decision-making.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Strong project management skills with a high attention to detail and the ability to manage multiple complex projects simultaneously.
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Zoox Company Size
Between 2,000 - 5,000 employees
Zoox Founded Year
2014
Zoox Total Amount Raised
$1,005,000,000
Zoox Funding Rounds
View funding detailsConvertible Note
$200,000,000 USD
Series B
$465,000,000 USD
Series A
$50,000,000 USD
Series A
$250,000,000 USD
Seed
$40,000,000 USD