Customer Support Engineer - I

Mindtickle Inc. provides social learning platform. The Company offers micro-learning, sales on boarding, coaching, video role play, just-in-time, skill development, communication, analytics, and message certification…

Location: Pune, Maharashtra
Company size: 200–1,000
Posted: Yesterday
Via: Lever

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Job listing · Updated 04 NOV 2026

Customer Support Engineer - I

MindTickle· Pune, MaharashtraView company profile

Job title: Customer Support Engineer - I
Job location: Pune, Maharashtra
Job listing URL: https://jobs.lever.co/mindtickle/68626a39-ae90-4870-b3c7-04bf489f66f7
Job description: Job Brief

Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions.

This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment.

In this role, you will work closely with global customers and internal engineering teams across functions to understand, troubleshoot, and resolve complex technical issues. You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end.