Customer Success Manager - Payoneer

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Job Title

Customer Success Manager

Job Location

New York, US

Job Listing URL

https://www.payoneer.com/careers/position/7155061/?gh_jid=7155061

Job Description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: NYC
Hybrid
Full-time

Role summary

We’re seeking a Customer Success Manager (CSM) to be the trusted advisor for our clients, ensuring they receive exceptional service, achieve their goals, and grow with us. If you’re passionate about client relationships, problem-solving, and helping companies succeed in the global employment space, this role is for you.

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment, with experience preferably coming from HR Tech or SaaS. The Customer Success Manager should possess high-level organizational skills and strong business development techniques to drive engagement with respective stakeholders.

What you’ll do:

Own client relationships post-onboarding, serving as the primary strategic point of contact in partnership with a Customer Experience Manager.
Drive client retention and satisfaction by ensuring customers see measurable value from our EOR solutions
Consult on workforce expansion strategies, guiding clients through compliance, payroll, and HR best practices in various countries
Proactively identify growth opportunities for upselling or cross-selling additional services
Monitor account health and address potential risks before they become issues
Act as the voice of the customer by sharing actionable client insights to sharpen strategy and enhance internal processes.
Collaborate cross-functionally with onboarding, payroll, compliance, HR Ops and legal teams to ensure smooth operations
Maintain accurate client records in the CRM (Notion, Salesforce) and provide timely updates on account status
Lead regular business reviews with clients to align objectives and share performance insights

Who you are:

4+ years of Account Management, Business Development, or Client Service within HR Tech, Fintech, SaaS or Global employment solutions.
Solid understanding of EOR services, payroll, compliance, and HR processes
Bachelor’s degree or equivalent experience
Excellent written and verbal communication skills
Proven track record of meeting and exceeding retention and growth targets
Ability to problem-solve complex, multi-stakeholder situations
Comfort in a fast-paced, high-growth environment with changing priorities
Strong organizational skills with meticulous attention to detail

What we offer:

Discounted medical, dental, and vision insurance (Coverage starts on Day 1) HSA and FSA
401K with employer match
Employee Stock Purchase Plan (ESPP)
Fitness/Wellness reimbursement
Generous PTO, paid holidays, and parental leave
Learning and development opportunities
Flexible work from home schedule
Volunteer activities
Fun office culture with supportive leadership

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave.

The annual base salary range for this position is: $100,000 - $120,000.

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The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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