Customer Success Manager - Payoneer

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Job Title

Customer Success Manager

Job Location

New York, US

Job Listing URL

https://www.payoneer.com/careers/position/6870050/?gh_jid=6870050

Job Description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: NYC
Hybrid
Full-time

Role summary

We are seeking a highly motivated Customer Success Manager to drive client satisfaction, retention, and growth of SMB clients using our payment & workforce management solutions to scale their business globally. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment, with experience preferably coming from Fintech/SaaS. The Customer Success Manager should possess high-level organizational skills and business development acumen to drive engagement with respective stakeholders.

What you’ll do:

Managing and strengthening high value client relationships to achieve retention targets
Persuading clients of the benefits of managing their workforce in the Payoneer family of products
Reviewing and proposing process improvements that drive client retention and market penetration
Maintaining all activities within our CRM systems
Working with internal teams to deliver results for customers

Who you are:

4+ years of account management, business development, or relevant experience in HR Tech/Fintech/SaaS
Bachelors Degree
Strong written and verbal communication skills
Genuine comfort with phone-based sales and holding a quota
Track record of meeting and exceeding business established goals
Ability to make decisions in a changing environment, anticipate future needs, and drive results
High level of organization and focus and ability to work under pressure
Desire to drive meaningful organizational change

Not a must, but a great advantage:

Experience in Payments or Banking industry
Experience with Workforce Management solutions
Experience using Salesforce or a similar CRM system

What we offer:

Discounted medical, dental, and vision insurance (Coverage starts on Day 1) HSA and FSA
401K with employer match
Employee Stock Purchase Plan (ESPP)
Fitness/Wellness reimbursement
Generous PTO, paid holidays, and parental leave
Learning and development opportunities
Flexible work from home schedule
Volunteer activities
Fun office culture with supportive leadership

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave.

The annual base salary range for this position is: $95,000 - $110,000.

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The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Continuously improve
Always striving for a higher standard than our last.

Do it. Own it.
Being fearlessly accountable in everything we do.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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