Customer Success Manager, Digital - SentinelOne

***Candidate must reside in Costa Rica***

What we are looking for?

If you’re passionate about engaging customers and creating a great interest in, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert, with effective communication skills and technical orientation, to assist in managing our Customer lifecycle for our rapidly growing base.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!

What will you do?

• Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, with the goal of increasing adoption and improving the customer Interest in SentinelOne
• Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders
• Act on auto-generated alerts and tasks created to proactively identify and resolve customer risk 
• Represent and advocate customer needs/issues cross-departmentally
• Shepherd escalated or at-risk customers toward resolution
• Identify opportunities for growth and upsell within our 1:Many Digital touch segment
• Create and present business reviews that illustrate the value SentinelOne is bringing to our customers

What skills and knowledge should you bring?

• Possess a customer-centric approach - you enjoy working with customers and helping them succeed
• Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention
• Adept at managing customer expectations that results in high customer satisfaction.
• Proven technical skills and the ability to understand customers’ challenges and advise on best practices
• Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts
• Interest in identifying renewal risk within a 1:many customer model
• Impeccable written and verbal communication skills
• Interest in communicating with customers from diverse cultures
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly

What will separate you from other candidates?

• Previous exposure to Cyber security or demonstrated understanding of cyber security concepts and terminology.