The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
What we do:
The Collections Analyst supports the Global Credit & Collections organization with a focus on invoice dispute analysis and resolution, global automated collections portfolio administration, process improvement, automation, and reporting. This role analyzes dispute trends and root causes, partners across the CAO organization, Business Team, and global regions to drive resolution, and administers the global automated collections portfolio of approximately 600 lower-value, lower-risk accounts. The role also supports process improvements and automation within the GetPaid Collections Module, including the evaluation of AI tools, and provides reporting and analytical support to the management team.
What you'll do:
Dispute Management and Root Cause Analysis
- Analyze invoice disputes to identify trends, root causes, and opportunities to reduce recurring issues.
- Partner with departments across the CAO organization and Business Team to research and resolve Order to Cash (O2C) disputes.
- Monitor dispute activity and provide insights to help prevent recurring billing and collection issues.
- Support escalations and resolution of complex or recurring disputes as needed.
- Identify trends and opportunities to improve customer experience and reduce barriers to timely payment.
Global Automated Collections Portfolio
- Administer and support the global automated collections portfolio (Auto Desk) of approximately 600 lower-value, lower-risk customer accounts.
- Oversee accounts managed through FIS GetPaid's automated collections process, including automated statements, payment reminders, and follow-up communications.
- Monitor account activity and intervene when customer issues, disputes, or other situations require human attention.
- Serve as a global liaison across all three regions for the automated collections portfolio.
- Identify opportunities to improve and expand automation within the portfolio.
Process Improvement and Automation
- Identify and drive process improvements and efficiencies within the GetPaid Collections Module, including Automated Collections.
- Evaluate opportunities to leverage automation and AI to improve collections, dispute management, and email management.
- Explore and support the use of tools such as Claude and GetPaid capabilities, including Carla 2.0 and Carla Pro.
- Partner with C&C leadership and relevant teams to implement and sustain process improvements.
Reporting and Management Support
- Analyze dispute, collections, and automated collections data to provide reporting, insights, and trend analysis that support Credit & Collections management and drive performance improvements.
- Support ad hoc reporting and analytical requests as assigned.
Who you are:
- Degree in Business, Finance, Accounting, or related field, or equivalent work experience.
- Experience in accounts receivable, collections, dispute management, invoice research, or related financial operations.
- Strong analytical and root cause analysis skills.
- Strong verbal and written communication skills, with the ability to collaborate effectively across departments and regions.
- Strong organizational and time management skills.
- Proficiency with Microsoft Excel and Microsoft Office applications.
- Experience with the FIS GetPaid Collections Module or similar collections, AR, or dispute management systems.
- Experience supporting global or multi-region account portfolios.
- Experience with process improvement, automation, or systems optimization.
- Familiarity with AI or automation tools used in collections, AR, or email management.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
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