Benefits Experience Owner - Zscaler

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We’re looking for an experienced Benefits Experience Owner to join our growing People Services team. Reporting to the Sr. Manager, People Services, you'll be based in a hybrid role in our Costa Rica office and will be responsible for:

• Working with cross-functional teams (e.g., People & Culture, payroll, IT) to ensure smooth operations and delivery of benefit programs
• Leading benefits-related projects from inception to completion, working across HR, payroll, finance, IT, and other key functions to ensure alignment, integration, and efficient execution
• Managing projects aimed at simplifying and enhancing the employee benefits experience, including streamlining processes, improving access to information, and facilitating adoption of benefits tools and platforms
• Evaluating existing workflows and processes within the benefits operations space to identify areas for improvement that enhance clarity, efficiency, and employee satisfaction
• Developing and documenting frameworks, best practices, and standardized workflows to ensure smooth execution of benefits projects

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in benefits administration, total rewards, or human resources with a focus on cross-functional project management
• Bachelor’s degree in Human Resources, Business Administration, Project Management, or a related field (or equivalent experience)
• Proven experience managing projects involving multiple stakeholders, vendors, and priorities
• Strong understanding of employee United States benefits programs and related compliance regulations
• Exceptional organizational skills with the ability to manage complex projects, timelines, and competing priorities

What Will Make You Stand Out (Preferred Qualifications)

• Certification in project management (e.g., PMP or Agile methodologies) or HR certifications (e.g., SHRM-CP, CEBS)
• Experience with HR systems, benefits platforms, and workflow management tools
• Excellent communication and interpersonal skills, with the ability to foster collaboration across diverse teams

#LI-IA1 #LI-Hybrid