Associate Manager, Artist Relations - Minted

Job Title: Associate Manager, Artist Relations
Job Location: San Francisco, CA
Job Listing URL: https://jobs.lever.co/minted/f285598e-1fdb-4d90-8348-168e8df31aef
Job Description: The Role:
Minted is seeking an empathetic, highly organized people and operations manager for our Associate Manager, Artist Relations role on the Artist Relations team. This role will lead our Community Support team and manage our Artist Challenge program. The Artist Relations team supports, engages, develops, and retains Minted’s talented community of artists, which is the soul of the company and core to our mission.
You will:
Lead, develop, and motivate a small but high-performing Community Support team that is on the front line of supporting our artists.
Project manage our detailed Artist Challenge calendar between cross-functional teams. Maintain project plans, using tools to automatically keep all teams informed of status, action items, blockers, dependencies, and deadlines.
Manage escalated, sensitive cases that require special care and consideration.
Ensure that our Support team meets very high standards for responsiveness to artists and quality of support. Analyze artist data, conduct detailed root-cause analysis, and communicate artist feedback cross-functionally. Develop solutions and determine the right channels to address artist feedback.
Develop strategies and tools that help us scale to provide outstanding support to a growing community of artists.
Monitor and manage Support team metrics and artist feedback. Be an internal advocate for artist needs and product requests across merchandising, brand, marketing, product management, and engineering teams.
Develop programs that increase artists’ engagement with Minted and each other in our online community.
Design onboarding content and automated communications that encourage new artists to try out the Minted community and participate in their first few design or art competitions.
Manage all recurring artist communications, such as Design Challenge emails, announcements, individual updates about artists’ work, and act as the conduit between Minted and our artists for business updates.
You are:
Passionate about design, art, or other creative fields, and are excited about Minted’s mission of supporting independent artists.
Resilient, positive, and solution-oriented, even when faced with challenges.
Extremely detail-oriented, with impeccable follow-through.
A fan of process design and using data and community feedback to continuously improve processes.
A critical thinker and creative problem-solver.
Not afraid to roll up your sleeves and work on tactical details, in addition to big-picture thinking.
A proven people manager who takes great pride in developing and coaching their team.
You have:
A Bachelor’s degree or equivalent work experience.
3-5 years of business experience, preferably in an external-facing customer service, community management, or client service role.
Exceptional written and verbal communication skills.
Experience with Excel or Google Sheets is required.
Experience with HTML and CRM tools (Salesforce, Zendesk, etc.) is strongly preferred.
Experience with project management tools (Asana, Wrike, Monday, etc.) strongly preferred.
Experience with design software (e.g., Adobe Photoshop and Illustrator) is a plus.