About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.
We are a certified B Corp that formed in the US in 2016 and have been growing globally since then. We expanded to Australia in 2022, acquired Solar Service Guys in Australia in 2025, and have opened up a new talent hub in Costa Rica in 2026. Be part of the "First Wave" experience! You would be a founding member of our Costa Rica team, helping us build a brand-new hub from the ground up.
Pura Vida is more than a slogan; it’s the peace of mind we provide our solar customers and the culture we are building together in San José and around the globe. Come join us!
What You'll Do
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Team Leadership
Ensure team performance metrics, which are set by leadership, are met
Lead a team with a target of 8 to 12 Technical Support Experts.
Conduct 1:1 check-ins at least bi-weekly to stay close to questions, concerns, and performance management.
Oversee and approve timesheets and time off requests.
Provide feedback for teammates through coaching on diagnosing and troubleshooting issues with systems using internal and external platforms.
Partner with leadership on drafting semi-annual reviews.
Conduct individual quality reviews and provide feedback.
Process Improvement and Stakeholder Collaboration
Orchestrate day-to-day team tasks.
Ensure team’s training goals are met.
Identify and communicate process challenges, collaborating on team improvement efforts (e.g., working with stakeholders to create/revise knowledge base and training content).
Contribute to building inspection mechanisms and escalate to leadership performance concerns, potential risks in retention, engagement, project timelines, and work quality.
Who You Are
Highly organized
Ability to develop and empower a team
Strong interpersonal and leadership skills
Take ownership resolving issues to completion
Proactive communication skillsKeen attention to detail and accuracy
Experience You’ll Need
A strong ability to communicate with customers in English and Spanish via phone and email.
2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance.
Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
3-5 years of proven experience in providing technical support or customer service.
You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
6+ months of formal or 12+ months of informal leadership experience
Experience That's a Plus
CRM experience such as Salesforce Service Cloud
Some Knowledge of Solar Systems
Technical/Electrical certifications
Ability to communicate to customers in Spanish and English via phone and email
Grow With Us
We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
Logistics
We plan to have this role start in the first few months or so of 2026 to supplement our growing US teams. If you would like to show your interest and get on our initial candidate list, come apply!
We are unable to provide sponsorship for this role, now or in the future
This role would be on site in an office in San José, exact location TBD.
Work-Life Culture
Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come
Discover our Story!