Staff Product Designer, AI - Articulate

Job Title: Staff Product Designer, AI
Job Location: United States
Job Listing URL: https://jobs.lever.co/articulate/b218348c-0867-4cfb-8f67-cb80685d8535
Job Description: Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to develop, deliver, and analyze online training that’s engaging and effective.

We’re seeking a Staff Product Designer, AI to shape the future of AI-powered experiences across our platform. You’ll bring strong systems thinking, craft excellence, and human-centered product design to help teams translate technical capabilities into intuitive, trustworthy, and scalable user experiences.

As a Staff-level designer, you’ll drive high-impact initiatives, contribute to our AI-first design strategy, and raise the bar for usability and consistency. You’ll work as a strategic partner within your tripod, collaborating closely with Product and Engineering, while mentoring peers and ensuring that AI design practices are responsible, effective, and user-centered.

What You'll Do
Overall Impact
Partner with leadership and tripods to guide responsible AI integration across experiences.
Lead design for complex product initiatives that require clarity in ambiguous spaces.
Contribute to shared AI frameworks, patterns, and principles that improve usability and trust.
Ensure quality and cohesion of AI-driven user experiences across product surfaces.
Mentor peers by modeling systems thinking, craft quality, and effective product discovery.
Help evolve design processes, tools, and team-wide practices for AI usability.

AI Design Strategy & Execution
Contribute to the evolution of Articulate’s AI-first design strategy.
Translate AI capabilities into clear, repeatable patterns that improve usability and trust.
Partner with Design Systems to extend components and patterns for AI-specific use cases.
Elevate active AI projects by raising execution standards and ensuring long-term scalability.

Design Craft & Delivery
Deliver high-quality flows, prototypes, and interaction logic for AI-driven experiences.
Set the bar for quality and consistency, ensuring design outcomes are trustworthy, intuitive, and durable.
Anticipate edge cases and ensure designs balance innovation with clarity and safety.
Use storytelling and research insights to influence product direction.
Participate in critique, testing, and QA to uphold design quality.
Lead discovery for large-scale, ambiguous initiatives; frame opportunities and assumptions at the org level.
Balance innovation and practicality, aligning product direction with customer needs and business goals.

Collaboration & Influence
Serve as the design lead in your tripod, shaping scope and priorities with PM/Eng partners.
Act as a coach to align other teams working on your product area (AI); modeling strong discovery and usability practices, surfacing risks early, and driving shared understanding across partners.
Represent the customer voice in AI product decisions, grounding design in real needs.

Mentorship & Multiplying Impact
Provide feedback and mentorship to senior designers working on AI features.
Shape the design org’s principles, rituals, and culture; lead initiatives that improve how we work.
Share knowledge through documentation, critique, and team rituals.
Help build AI design literacy across the org through collaboration and education.
Represent Articulate in the broader design community, contributing thought leadership and amplifying our reputation for design excellence.
What You Should Have
10–12+ years of professional experience in product design, including end-to-end delivery in SaaS.
Strong portfolio demonstrating expertise in UX, systems thinking, and AI-powered experiences (e.g., assistants, generative input, chat flows, intelligent automation).
Proven experience contributing to cross-functional initiatives at scale.
Deep knowledge of design systems, usability heuristics, and rapid prototyping methods.
Excellent communication and storytelling skills; able to align partners and inspire peers.
Collaborative, resilient, and outcome-oriented—comfortable navigating ambiguity.
Passion for human-centered, responsible AI design.
Strategic, pragmatic, and collaborative — able to operate with autonomy and impact in ambiguous, evolving contexts.
Nice To Haves
Background in SaaS, e-learning, or productivity tools.
Experience designing for AI transparency, accessibility, and trust.
Contributions to frameworks, internal education, or design systems.