Job Description

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

Data is at the core of Outreach's strategy. It drives us and our customers to the highest levels of

success. We use it for everything from customer health scores and revenue dashboards to

operational metrics of our infrastructure, to helping increase product engagement and user

productivity through natural language understanding, to predictive analytics and causal

inference via experimentation. As our customer base continues to grow, we are looking towards

new ways of leveraging our data to deeper understand our customers’ needs and deliver new

products and features to help continuously improve their customer engagement workflows.

The mission of the Data Science team is to enable such continuous optimization by

reconstructing customer engagement workflows from data, developing metrics to measure the

success and efficiency of these workflows, and providing tools to support the optimization of

these workflows.

As a member of the team, you will work closely with other data scientists, machine learning

engineers, and application engineers to define and implement our strategy to deliver on our

mission.

Your Daily Adventures Will Include:

Design, implement, and improve machine learning Systems.

Contribute to machine learning applications end to end, i.e. from research to prototype to production.

Work with product managers, designers, and customers to define vision and strategy for a given product.

Our Vision of You:

A hybrid AI engineer who can navigate both sides with little help from others

You understand the typical lifecycle of machine learning product development, from inception to production.

You have experience in developing and deploying GenAI based applications.

Experience with LangChain, LangGraph is a plus

You have experience building microservices. Experience with Golang is a plus

You have strong programming skills in at least one object-oriented programming language (Java, Scala, C++, Python, Golang, etc.)

You have substantial experience with building and managing infrastructure for deploying and running ML models in production

You have experience working with distributed data processing frameworks such as Spark. Experience with Spark's MLlib, AWS, Databricks, MLFlow are a plus.

You have knowledge in statistics and machine learning and have practical experience applying it to solve real-world problems.

You are hands-on, able to quickly pick up new tools and languages, and excited about building things and experimenting.

You go above and beyond to help your team

You should be able to work alongside experienced engineers, designers, and product managers to help deliver new customer-facing features and products.

You have degree in Computer Science, Data Science, or a related field, and 7-10 years of industry or equivalent experience.

Staff Machine Learning Engineer (7-10 years of experience) - Outreach

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