SMB Customer Success Manager - Articulate
View Company Profile- Job Title
- SMB Customer Success Manager
- Job Location
- United States
- Job Description
- At Articulate, we help people grow through learning. As an SMB Customer Success Manager, you’ll help hundreds of customers succeed with our products — guiding them to get the most value, build learning cultures, and share their success stories.Our SMB team is evolving from a reactive model to a more proactive, insights-driven success motion. You’ll play a key role in that shift — combining empathy, data, and automation to help customers thrive at scale.What you'll do:
- Manage all post-sales activity for Articulate 360 customers
- Increase customer retention by focusing on adoption, health & renewals
- Effectively prioritize & manage a high volume of customers to ensure on-time renewals
- Proactively identify revenue opportunities and risks, and develop effective strategies to manage them
- Accurately forecast revenue retention and risks
- Identify CSQLs and work collaboratively with Sales teams to convert expansion opportunities to revenue
- Function as a customer advocate and provide internal feedback on how Articulate 360 can help achieve our customers’ outcomes
- Collaborate cross-functionally with Product, Support, and Marketing to bring the voice of the customer into everything we build
- Collaborate with CS leadership to improve the SMB customer journey
- Actively participate in all enablement and training activities as assigned
- Other customer success duties as assigned
What you should have:- 3+ years experience working in customer success, account management or sales roles
- Experience working in a high-volume, technology-assisted environment
- Strong verbal and written communication skills with a passion for developing deep customer relationships
- Natural curiosity with excellent critical thinking skillsResilience, adaptability and a history of thriving in a fast-paced environment
- Ability to work independently, while also contributing as part of a team
- Ability to understand customer’s business needs and how those connect back to product value
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Articulate Company Size
Between 200 - 1,000 employees
Articulate Founded Year
2002
Articulate Total Amount Raised
$1,500,000,000