Job Description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

As a Salesforce Engineer for the Integrations team, you will be responsible to design, develop, and optimize scalable, high-performance cloud-based solutions. In this role, you will work across the entire software development lifecycle, contributing to architecture, coding, testing, and deployment while ensuring high-quality and reliable deliverables. You’ll collaborate closely with cross-functional teams to translate requirements into technical solutions. This position offers the chance to solve challenging technical problems, mentor junior engineers, and make a meaningful impact on the design, development, deployment, and operation of world-class software and features that add customer value.

Your Responsibilities @ Aircall:

Participate in requirements analysis to help with providing the right technical and business solutions for our customers

Have key responsibilities within the design, architecture, and end-to-end delivery of your development

Write clean scalable code and test and deploy applications and systems

Revise, update, refactor, and debug code

Participate in code reviews to ensure code quality and share knowledge

Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients

Involvement in product and platform performance optimization and live site monitoring

Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability

Security is at the forefront of your mind in everything that you do

Minimum Qualifications:

5+ years of professional experience developing custom, programmatic solutions on the Salesforce Platform

Expert level programming ability with Apex (including trigger and batch processing best practices), Visualforce pages, Lightning component(Aura, LWC, LMS)

Deep understanding of Salesforce's declarative capabilities (Flow, Process Automation, Permissions, Security Model)

Proven understanding of Salesforce data architecture, security best practices, and implementing scalable, performant solutions within a multi-tenant cloud environment

Exceptional analytical and problem-solving skills, with the ability to effectively troubleshoot complex Salesforce data issues, sharing and visibility problems, and integration failures

Experience with the complete software development life cycle, from design to deployment and operation

Excellent communication and collaboration skills; you should thrive while working in a cross-functional team environment to translate business requirements into technical Salesforce solutions

Experience with production support, including implementing monitoring and alerting for Salesforce integrations and performance

Comfortable working in a fast-paced, dynamic environment with evolving priorities

Preferred Qualifications:

Platform Developer II (PDII) Certification or other advanced Salesforce Developer/Architect certifications

Experience deploying software using Salesforce DX (SFDX), Git, and CI/CD pipelines (e.g., Copado, Gearset, Azure DevOps)

Experience with integrating Salesforce with external systems using synchronous (REST/SOAP) and asynchronous (Platform Events, Change Data Capture) methodologies

Experience with building secure, scalable, and performant solutions that adhere to OWD, Sharing Rules, and Profiles/Permission Sets

Experience with Agentic AI solutions or implementing Einstein AI features within the Salesforce ecosystem

Senior Salesforce Engineer - Aircall

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