Senior Data Scientist - New York, San Francisco, Seattle - Aircall

Job Title: Senior Data Scientist - New York, San Francisco, Seattle
Job Location: San Francisco
Job Listing URL: https://jobs.lever.co/aircall/38507587-36b3-41df-8519-0b44b869e1be
Job Description: Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the team
Our Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights

About the role
As a Senior Data Analyst, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.
Your mission @ Aircall:
Partner with product and business leaders to define the analytics roadmap and deliver key projects in customer acquisition, engagement, and retention
Provide actionable insights and compelling narratives to influence major decisions at the C-level
Build a culture of experimentation by designing and executing rigorous A/B tests to measure business impact
Work closely with data engineers to continuously improve the data stack, governance practices, and analysis quality
A little more about you:
5+ years of hands-on technical experience in a high growth environment
Proficiency in SQL for deriving insights
Proficiency in Python
Data-driven, structured and solution oriented with extensive experience in building rigorous experiments
Excellent interpersonal skills and the ability to explain complex data clearly to stakeholders at all levels
You have an insatiable curiosity and are biased toward action