Senior Customer Support Engineer II - Collibra

Joining Collibra’s Customer Support Team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems.

The Customer Support  Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for

• Analyzing complex customer issues to determine the root cause.
• Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
• Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You have

• Professional experience including the following:
• 2+ years of experience developing Java-based applications (Scala is a plus).
• 2+ years of experience developing enterprise grade Python applications leveraging APIs.
• 2+ years of experience with SQL data sources.
• UNIX, Docker, and networking (TCP/IP, TLS) experience are a plus.
• Knowledge of OO principles, Design Patterns, Test-Driven Development and clean code principles.
• Experience maintaining software running in production.
• A bachelor’s degree or equivalent work experience is required.

You are

• An investigator, excited by the challenge of looking for bugs and resolving them.
• Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
• Comfortable speaking and writing in English. We are a global team!
• Because this role supports the U.S. Government, it is required that this candidate be a U.S. Citizen who resides on U.S. soil.
• Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
• Motivated by the challenge of scaling a growing company.
• Collaborative - we work cross functionally with many other teams.

Reporting to Collibra’s Manager, Customer Support your measures of success are

• Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
• Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
• Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Compensation for this role 

The standard base salary range for this position is $104,000 - $130,000  per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more.