Senior Customer Success Manager - Sysdig

Job Title: Senior Customer Success Manager
Job Location: Flexible - USA
Job Listing URL: https://jobs.lever.co/sysdig/30c98958-0523-46da-9ac3-dda3a503ebc0
Job Description: In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
We're looking for a Senior Customer Success Manager (Sr. CSM) to join our team and help our most strategic customers realize maximum value from Sysdig's CNAPP platform. As a Sr. CSM, you'll be a trusted advisor, executive sponsor, and strategic partner across security, DevOps, and team members. You'll work with Sales, Customer Success Engineers (CSEs), Support, and Product to increase adoption, accelerate outcomes, and support long-term success.
What you will do
Manage strategic relationships with enterprise customers, reporting to the Sr. Director of Customer Success
Align customer goals with Sysdig's platform through success planning and business reviews
Partner with Customer Success Engineers to drive onboarding, adoption, and enablement
Uncover expansion and optimization opportunities through deep customer knowledge
Support renewals by demonstrating value and driving product usage
Monitor account health, mitigate risks, and track progress using tools like Gainsight
Champion customer needs internally and contribute to team best practices
What you will bring with you
5+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company
Experience managing enterprise relationships and navigating complex organizations
Professional knowledge of cloud platforms (AWS, Azure, GCP), Kubernetes, and containers
Success delivering outcomes and engaging customer technical teams and executives
Success communicating value realized from technical capabilities
Experienced communicator, collaborator, and problem-solver
Background in cybersecurity or DevSecOps
What we look for
Strategic, customer-centric, and consultative mindset
Proactive, accountable, and comfortable working both independently and on a team
Adaptable in fast-paced, evolving environments
Curious, collaborative, and eager to share and grow
When you join Sysdig, you can expect:
Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family