Senior Customer Solutions Engineer - Sysdig

Job Title: Senior Customer Solutions Engineer
Job Location: Flexible - Japan
Job Listing URL: https://jobs.lever.co/sysdig/57d002f2-d866-4692-8be3-4b8cfefa9ef1
Job Description: In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
What you will do
Reporting to the Senior Director of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor
You will help with customer onboarding, thus driving adoption
You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey
What you will bring with you
You will have a proactive approach and be a team player who strives to inspire customer loyalty
You are the driving force in building customer relationships, including implementation, renewal, and identification of expansion opportunities
You will be an expert in cloud native technologies with multi year experience
What we look for
You have experience working either in a Cyber Security role or with Cloud Ecosystems in either an engineer or professional services role
You bring 5 years minimum post-sales experience with a focus on growing and retaining customers
Experience with Linux, Helm, Terraform, Kubernetes, or Cloud Platforms
When you join Sysdig, you can expect
Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package

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