Senior Customer Solutions Architect - Sysdig

Job Title: Senior Customer Solutions Architect
Job Location: Sydney
Job Listing URL: https://jobs.lever.co/sysdig/cf3a56b2-433e-412d-ab7a-f0102e7ed7b3
Job Description: In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals, and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
What you will do
Reporting to the Director, Customer Success you will be the trusted advisor to our customers on the Sysdig Platform. In this role you will work with customers using our Sysdig Secure and Sysdig Monitor product offerings.
You will drive adoption and expansion within these customers from a technical angle: from onboarding, to implementation and technical enablement . Typically their large enterprise environments where scale, performance, and ad-hoc solutions are complex, require expert support.
You will understand the customer’s requirements, challenges, and what business outcomes and value they are expecting in their Sysdig journey. You will work very closely with our Product Managers, heavily influencing the product roadmap.
This role includes regular customer visits such as weekly in Sydney (depending on accounts assigned) and may requite occasional travel in Australia/ASEAN every 8 - 12 weeks.
What you will bring with you
Excellent English language and ability to work in remote and international teams. Additional business-level language skills in Japanese, Korean, Mandarin, or other ASEAN languages while not required are positively regarded.
Track record of owning customer relationships, including implementation and identification of expansion opportunities.
What we look for
Prior experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.
Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud.
Experience with DevOps tools such as Terraform, Helm and API scripting. Being familiar with security and monitoring such as Prometheus or Falco is a plus.
When you join Sysdig, you can expect:
Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package