Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Location: This role is preferably based in the San Francisco Bay Area, Dallas, TX, or on the East Coast. Hybrid or remote arrangements will be considered for the right candidate. Hybrid employees work in the San Ramon/Dallas office three days a week (Tuesday through Thursday).
You will negotiate and close the contracts that bring Five9's cloud contact center and AI products to customers. You will be pivotal in enabling Five9’s revenue growth working directly with Sales to close complex deals quickly while addressing issues such as AI, security, and privacy in alignment with company business processes, policies, and objectives. You will be the attorney Sales calls first, and your judgment will help decide how quickly deals close and how much risk the company takes.
Customers in retail, insurance, finance, and healthcare increasingly ask hard questions about how Five9 uses their data. You will help shape Five9's answers, and turn those answers into contract language and playbooks the whole team can use.
What You Will Do
- Draft, review, and negotiate master services, data processing, partner and reseller, business associate, end user license, service level, and confidentiality agreements.
- Lead complex deals with customers and partners of every size, from mid-market accounts to large global enterprises.
- Advise Sales, Product, Partner team, Sales Operations, Compliance, Procurement, and Finance on legal and business issues and address data use, privacy, cybersecurity, AI, and regulatory questions that arise in deals.
- Offer practical solutions that protect the company and keep deals moving in a high-pressure, high-growth environment.
- Build and refine contract templates, negotiation playbooks, and frequently asked questions that raise deal velocity across the team.
Your Team and Your Impact
You will join a business-focused Transactions team inside Legal and Compliance, reporting to the VP, Legal Transactions. You will work side-by-side with Sales leadership, and you will have a real voice in how Five9 handles AI terms in customer contracts as the market changes.
What You Need
- Juris Doctor from an accredited law school and active membership in good standing with at least one U.S. state bar.
- 7+ years of combined law firm and in-house experience.
- 4+ years in-house drafting and negotiating complex technology agreements in a fast sales environment.
- Experience negotiating SaaS, cloud, and other technology agreements.
- Experience addressing data privacy issues in commercial contracts.
- Experience negotiating AI-related contract terms, such as data use and training rights, output ownership, and AI regulatory compliance.
- Experience managing multiple negotiations and projects at once in a fast-paced environment.
- Strong commercial judgment, with the ability to balance legal risk against business goals.
Nice to Have
- Experience with telecommunications, cybersecurity and regulatory compliance issues in commercial contracts.
- Experience supporting product teams on AI-enabled and data-driven features.
- Familiarity with HIPAA, GDPR, SOC 2, and U.S. privacy laws such as CCPA and CPRA.
- Working knowledge of cloud company business processes, including go-to-market, customer experience, and finance.
- Experience improving contract lifecycle management and legal operations at a high-growth technology company.
- Comfort using AI tools to speed up contract drafting, review, and negotiation.
How You Work
You are an excellent drafter and negotiator, organized, energetic, and good at building trust with internal clients. You can turn complex legal and regulatory requirements into clear business guidance, and you stay calm and precise when volume is high.
Why Five9
- Shape legal strategy for AI, data governance, and cloud contact center transactions while the rules are still being written.
- Work with a collaborative legal team that values business judgment.
- Competitive total compensation and a full benefits package.
- Five9 is a leading provider of cloud contact center software, with a team-first culture that celebrates diversity and an inclusive environment where people can be their authentic selves.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
