Senior Client Strategy Manager, Strategic - Attentive

Job Title: Senior Client Strategy Manager, Strategic
Job Location: United States
Job Listing URL: https://jobs.lever.co/attentive/8749115c-5d83-4f17-ad98-bfb045b09019
Job Description: Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
We are looking for an experienced customer success person to join our team as a Senior Client Strategy Manager. You will take ownership of relationships with our Strategic clients and lead their program strategy in a consultative and data-driven fashion. You will run all facets of their acquisition and messaging program and own the client relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle, working in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your clients, while retaining and growing revenue for Attentive.

As a Senior CSM, you will be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the clients suite of Attentive products to satisfy their goals.

You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the client and be trusted to represent Attentive at in-person meetings and functions, happy hours, and events.

Why Attentive needs you
Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
Work independently to deliver a “consultant” perspective in all client interactions
Regularly lead and present at client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
About you
5+ years of CS or Account Management experience required (ideally at a marketing/software company)
Strong understanding of growth and retention techniques and strategies
Previously have worked closely with engineering and product teams to define requirement and implement solutions
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
Interest in software and entrepreneurship