Seasonal Call Center Supervisor - Education At Work
View Company Profile- Job Title
- Seasonal Call Center Supervisor
- Job Location
- El Paso, TX
- Job Description
- The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture.This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities
- Lead & Coach:
- Lead and support a team of 20–25 student call center agents
- Conduct regular 1:1 coaching sessions focused on performance, development, and engagement
- Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals
- Identify skill gaps and partner with training and leadership teams to strengthen performance
- Operational Excellence:
- Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed
- Partner with Workforce Management and Operations to ensure proper staffing and coverage
- Ensure required training and continuous learning modules are completed on time
- Uphold Intuit and EAW policies, standards, and compliance expectations
- Customer & Client Support:
- Handle escalated customer concerns with professionalism and care
- Serve as a key liaison between agents, leadership, and clients to ensure alignment
- Participate in weekly and monthly business reviews, sharing insights on team performance and trends
- Escalate systemic issues and recommend process improvements when appropriate
- Culture & Engagement:
- Foster an inclusive, supportive team environment that balances accountability with recognition
- Model professionalism, integrity, and a growth mindset
- Support agent success through motivation, recognition, and clear expectations
What We're Looking For- Required Qualifications:
- Associate or Bachelor’s degree
- 3+ years of experience in a call center or customer service environment
- Experience coaching, leading, or supervising others
- Proven ability to handle customer escalations effectively
- Strong communication, organization, and time-management skills
- Comfort working in a fast-paced, metrics-driven environment
- Proficiency with Microsoft Office and basic reporting tools
- High level of professionalism and discretion with confidential information
- Preferred Traits:
- A passion for coaching and developing others
- Strong problem-solving and analytical skills
- Ability to multitask and adapt in a dynamic environment
- Openness to feedback and continuous improvement
Why Join Us?- Develop your leadership skills in a real-world supervisory role
- Gain experience working with a well-known client (Intuit)
- Make a meaningful impact on student employee success
- Be part of a supportive, collaborative team culture
- Build experience that strengthens your future career opportunities
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Education At Work Company Size
Between 500 - 2,000 employees
Education At Work Founded Year
2012
Education At Work Total Amount Raised
$4,500,000