Ruby Software Engineer - BugSnag - SmartBear

At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.

Ruby Software Engineer - BugSnag

• Build and maintain scalable backend features for a globally trusted error monitoring platform.
• Design, test, and deliver new solutions in Ruby on Rails, collaborating closely with Product Owners.
• Work with modern data stores (Redis, MongoDB, Elasticsearch) and robust CI/CD pipelines.
• Join a product-driven team, influencing architecture and implementing your own ideas in a supportive environment.

Product intro:

BugSnag is the trusted software stability "command centre" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA, and Microsoft. We process over 1 billion crash reports daily from 85,000 applications and empower our customers to make data-driven decisions on when to build new features versus when to fix bugs.

Go to our product page if you want to know more https://www.bugsnag.com/

You can even have a free trial to check it out 😊

About the role
As a Ruby Software Engineer, you’ll design, implement, and maintain Ruby on Rails features while contributing to Go services. You’ll build scalable solutions with Redis, MongoDB, Elasticsearch, and external API integrations. You’ll ensure quality and performance, collaborate closely with Product Managers, take architectural ownership, mentor juniors, and contribute across the stack.

• Design and maintain Rails features and extend Go microservices.
• Use Redis, MongoDB, Elasticsearch, and external APIs to deliver scalable solutions.
• Ensure test coverage, performance, and code quality.
• Work with Git, CI/CD pipelines, Jira, and static code analysis tools.
• Collaborate with Product Managers to refine requirements and shape product direction.
• Mentor juniors and contribute across the stack (Rails, Go, infra, observability).

 We are looking for you if you have:

• 2–3+ years professional experience with Ruby and Rails.
• Strong understanding of REST, gRPC, and microservices.
• RSpec test experience with high coverage.
• Familiarity with Go (can read, debug, and write services).
• Experience with Redis, MongoDB, Elasticsearch, Docker, and CI/CD.
• Strong grasp of code quality, maintainability, and security practices.

Nice to have:

• Experience with protobuf, gRPC, or Go in production.
• Contributions to open source or technical blogs.
• Familiarity with OpenTelemetry, ISO 27001, or security standards.
• Kubernetes experience.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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