About the role:

As a Revenue Operations Associate - Channel, you will need to have a deep understanding of AvePoint’s Channel business.

Your responsibilities will include:

• Track and monitor the scope of distributor releases each quarter. 

• Compute distributor pricing for each product. 

• Submit CRM SKU creation requests and request SKU codes from distributors. 

• Maintain and update master price files, CMP master files, and SKU availability files. 

• Integrate SKUs into managed CMP platforms. 

• Communicate with vendors regarding listing updates and publishing processes. 

• Respond to tickets related to misconfigurations, failed orders, and login issues using standard playbooks. 

• Gather marketing content for quarterly releases and post updates in distributor Teams channels. 

• Escalate non-standard or complex tickets to higher levels. 

OK, I'm interested... but is this really the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

For this role, you are someone with impressive detail oriented skills, and possess the ability to speak the language of the business, refining marketing messaging to resonate amongst the various marketplaces.

Other qualities you will need to be a fit for this role include:

• BA/BS degree
• 1-3 years professional experience or equivalent
• Basic CRM navigation and data entry. 

• Understanding of marketplace listing and SKU management processes. 
• Attention to detail and data accuracy. 
• Strong working knowledge of Microsoft Office applications, particularly Excel, including VLOOKUP and Pivot Tables.
• Amenable to working the night shift and can work a mid-shift schedule during training.

What’s in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package,
• Performance bonuses/incentives
• Career growth & advancement opportunities

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.