Revenue Enablement Program Manager | Customer Success/Retention - Komodo Health

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Job Title

Revenue Enablement Program Manager | Customer Success/Retention

Job Location

United States

Job Listing URL

https://job-boards.greenhouse.io/komodohealth/jobs/8035579002

Job Description

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

The Revenue Enablement team at Komodo Health drives productivity and effectiveness across our go-to-market (GTM) functions. We develop tools, content, and training programs to improve seller performance and readiness. By working cross-functionally with Marketing, Product, and Revenue Operations, we equip our field teams with the resources and processes to accelerate time to value and improve customer engagement.

We're seeking an experienced retention-focused Sales Enablement Program Manager to champion the growth of our Customer Retention team. You will lead all aspects of their enablement, including training, ongoing development (everboarding), and coaching on best practices/key methodologies. This role involves collaborating directly with Customer Retention leadership to build and deliver programs that boost team effectiveness and drive measurable productivity.

Looking back on your first 12 months at Komodo Health, you will have…

Elevated our Customer Retention "Sales" Acumen: You will have designed and launched a comprehensive enablement curriculum specifically tailored to teach our Account Managers and Customer Enablement Managers advanced "sales" techniques, enabling them to confidently drive renewals, identify cross-sell opportunities, and expand existing accounts.
Strategic Partnership with Customer Retention Leadership: You will have established yourself as a trusted advisor to Customer Retention leaders, proactively identifying knowledge and process gaps and building an enablement strategy that directly addresses their team's needs and contributes to measurable business outcomes.
Optimized Learning & Technology Adoption: You will have developed and executed a strategy for leveraging our enablement tech stack that leverages key tools and AI capabilities (including Highspot, Salesforce, BoostUp, Gainsight, and content creation tools like Articulate Rise, Storyline, Camtasia, Slido), ensuring our Customer Retention teams are proficient and effective in using them to achieve their goals.

These outcomes will be achieved through the following essential functions:

Lead Customer Retention Enablement Strategy: Develop, own, and execute a comprehensive enablement strategy specifically for our Customer Retention teams (Account Managers and Customer Enablement Managers), aligned with GTM and revenue objectives.
Uncover & Address Gaps: Conduct in-depth needs analyses to identify knowledge gaps, skill deficiencies, and process inefficiencies within the Customer Retention function. Translate these findings into actionable enablement and process solutions.
Curriculum & Content Development: Design, develop, and deliver engaging and impactful training programs, content, and playbooks. This includes leveraging tools like Articulate Rise, Storyline, Camtasia, Slido to create high-quality, scalable learning experiences.
Methodology & Process Integration: Implement and reinforce sales and retention methodologies (with an awareness of MEDDICC) specifically adapted for the Komodo renewal lifecycle, ensuring consistent application in renewals, cross-sell, and expansion motions. Drive the utilization and uptake of AI tools and AI-forward approaches to drive team and individual efficiency.
Proactively map customer retention processes to key customer lifecycle stages, identifying opportunities to optimize conversion, improve adoption, and reduce churn.
Stakeholder Partnership: Serve as the primary enablement liaison and strategic partner to Customer Retention senior leadership, actively participating in their leadership meetings and leading the Customer Retention GTME Steering Committee to define and prioritize enablement initiatives.
Cross-Functional Collaboration: Work closely with Revenue Operations, Product Marketing, Product Management, and other GTM Enablement leaders to ensure seamless integration of enablement efforts, drive adoption of tools (Salesforce, Gainsight, Highspot), and measure program effectiveness.
Coaching & Manager Enablement: Develop programs to upskill first-line Customer Retention managers in coaching methodologies, empowering them to effectively develop their teams.
Measurement & ROI: Partner with Revenue Operations to define, track, and report on key performance indicators (KPIs) for Customer Retention enablement programs, demonstrating clear ROI and business impact (e.g., renewal rates, expansion revenue, NPS improvement).
Customer Retention & Broader GTM Events: Contribute to the planning and execution of key events (e.g., QBRs, kickoffs) to ensure enablement alignment and impactful content delivery.

What you bring to Komodo Health:

Experience and Expertise:
- 3+ years of progressive experience in Sales Enablement with a strong focus on Customer Success/Retention enablement in a high-growth SaaS or technology environment.
- Demonstrated success in designing, developing, and executing enablement programs that have directly improved customer retention metrics (e.g., reduced churn, increased renewals, driven expansion).
- Proven ability to identify knowledge/skill gaps and build targeted curriculum and processes to address them.

Technical Proficiency:
- Proficiency with Articulate Rise, Storyline, and Camtasia for content creation.
- Experience using interactive tools like Slido in training delivery.
- Strong working knowledge of CRM platforms, particularly Salesforce and BoostUp (or similar).
- Awareness and practical experience with Sales/CSM platforms like Highspot, Gainsight, Atlassian tools, and ZenDesk.
- Experience utilizing AI platforms, programs, and general technology to improve the efficiency of revenue and customer operations at the team and individual level.
- Familiarity with sales methodologies such as MEDDICC and their application in a customer success context.
Skills & Attributes:
- Exceptional communication, presentation, and facilitation skills, with the ability to influence and build strong relationships with stakeholders at all levels, from individual contributors to executive leadership.
- Analytical mindset with a data-driven approach to program design and measurement.
- Strategic thinker who can translate business objectives into actionable enablement plans.
- Proactive, problem-solver with a strong ability to navigate ambiguity and drive change.
- Passion for coaching, empowering teams, and fostering a culture of continuous learning and improvement.

Additional skills and experience we’d prioritize (nice to have)…
- Experience in sales, customer success, or partner-facing roles, with a strong understanding of their unique challenges and needs.
- Knowledge of data, and cloud technologies, related AI technology, and how they apply to the life sciences space.
- Expertise in change management and fostering organizational adoption of new tools and processes.
- Highspot and/or Gainsight administration or ownership expertise.

#LI-REMOTE

The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.

San Francisco Bay Area and New York City:

$150,000—$204,000 USD

All Other US Locations:

$131,000—$177,000 USD

Komodo's AI Standard

At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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