People Operations & Workplace Experience Specialist - Built In

Hello, We’re Built In

What We’re Up To 

Built In is creating the largest global platform for tech professionals — a place where millions come every month to stay ahead of trends, grow their careers, and discover companies they believe in. We’re not just a job board — we’re the go-to destination for tech talent to engage with the future of their industry.

Our community spans the globe, and our 1,800+ customers range from breakout startups to Fortune 100 giants. They partner with us to tell authentic stories about their cultures, showcase opportunities, and attract the most in-demand talent — whether local, global, or remote. In doing so, Built In fuels the hiring pipelines of the world’s most innovative companies and advances the tech industry’s ability to shape a better future.

What You’ll Be a Part Of 

While we’ve been around for 14 years, we operate with the urgency and ambition of a startup — shipping fast, staying close to customers, and constantly evolving. As a category leader in the tech talent marketplace, we’re looking for a sales leader who can drive performance, scale what’s working, and coach a team that’s core to our next chapter of growth.

You’ll be joining a team that values curiosity, accountability, and being good humans first. Our leadership team has worked together for 4 to 10+ years, and we’ve built a culture rooted in trust, transparency, and shared success. If you’re looking to do the best work of your career alongside people who care deeply about the mission and each other — you’ll fit right in.

We’re looking for a People Operations & Workplace Experience Specialist

We’re looking for a People Operations & Workplace Experience Specialist who takes pride in getting the details right and keeping things running seamlessly. This role is ideal for someone early in their career who has strong instincts, follows through, and operates with a high level of ownership in their day-to-day work.

You’ll partner closely with the VP of People and support employees across onboarding, benefits, office operations, and core People processes. This is a hands-on role with high visibility and an expectation of reliability, responsiveness, and strong judgment. In addition to People Operations responsibilities, this role also plays a key role in managing the day-to-day experience of our Chicago office and ensuring the workplace runs smoothly and professionally.

This role is based in our Chicago office with an in-office expectation of three days per week (Tuesday through Thursday). Because this role supports office operations, candidates must be comfortable being physically present in the office and handling in-person operational responsibilities as needed.

How you’ll contribute

• Maintain accurate and up-to-date employee data across systems (HRIS, ATS, and internal tools), with a high level of attention to detail
• Coordinate onboarding end-to-end, ensuring every new hire has a smooth, organized, and professional first experience
• Execute employee lifecycle changes (promotions, compensation updates, status changes) accurately and on time
• Support U.S. benefits administration, including enrollments, audits, employee questions, and vendor coordination
• Act as a reliable first point of contact for employee questions, providing clear, timely responses and escalating when appropriate
• Coordinate recruiting logistics, including scheduling and candidate communication, ensuring a polished and responsive candidate experience
• Support day-to-day office operations, including vendor management, supplies, and maintaining a well-run, welcoming workspace
• Own key office management responsibilities including maintaining office organization, supporting in-office employee experience, coordinating deliveries/vendors, managing supplies and inventory, and helping ensure the office environment is professional, functional, and welcoming
• Maintain and update internal resources (policies, documentation, Notion), ensuring information is accurate and easy to access
• Identify small process improvements and follow through to implement them

What you need

• 2–4 years of experience in HR, People Operations, office management, or administrative roles in a fast-paced environment
• Comfort balancing both People Operations responsibilities and office management responsibilities as part of a combined, highly collaborative role
• Strong attention to detail with a track record of delivering accurate, high-quality work
• Excellent organizational skills and the ability to manage multiple priorities without dropping details
• Clear communication skills and a professional, responsive approach to employee support
• A high level of ownership and follow-through. You reliably close loops and don’t let things fall through the cracks
• Sound judgment in handling sensitive or confidential information
• Comfort working independently while staying closely aligned with your manager

Impress us even more

• Experience in a startup or high-growth environment
• Exposure to HR systems (Namely, Greenhouse, Notion) and maintaining data accuracy
• Previous experience supporting office operations, workplace coordination, or serving as an in-office point person for employees and vendors

Our base salary range for this role is targeted at $70,000 - $85,000 per year. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, qualifications, experience and work location. The base pay range provided is subject to change and may be modified in the future.

All regular, full-time employees are eligible to enroll in Built In's benefit plans, beginning the first of the month after the first day of employment. Benefits information can be located at https://builtin.com/company/built-in/benefits.

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Be Inclusive, Always

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Women United in Tech and Built In Tribe. 
• We have a dedicated Director, HR + Inclusion who oversees our DEI roadmap, which provides our annual metrics, goals and initiatives. 
• We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women

NOTE: BUILT IN NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM BUILTIN.COM